IT Support Engineer

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IT Support Engineer - Singapore

About the role:

Information technology is a vital and integral part of our success.  At 10x, IT not only provides secure, stable, and scalable infrastructure and services for the business, it serves as a catalyst for innovation and productivity.  We are looking for a local IT Support Engineer with superb knowledge of Windows and macOS and extensive experience and skills in end-user support to join our global IT Team.  The Engineer must be highly organized, possess excellent communication and customer service skills, enjoy working with end-users daily, and have the ability to operate efficiently in a fast-paced environment.

What you will be doing:

  • Configure, deploy, and support desktops, laptops, and other end-user devices.
  • Manage user accounts, security groups, mailing lists, and application access according to SOPs.
  • Handle service requests, troubleshoot and resolve issues in a thorough, timely and professional manner.
  • Assist in the testing and deployment of new technologies.
  • Maintain detailed documentation, change records, and inventory.
  • Support and maintain audio/visual and VoIP software and devices.
  • Off-hour support may be required on occasions.

To be successful in this role, you will need:

  • Bachelor’s degree in IT-related field or equivalent work experience.
  • multi-year experience configuring and supporting Microsoft Windows and Apple macOS.
  • Experience with Mobile Device Management technologies.
  • Experience in managing user accounts, security groups, and group policies in Active Directory.
  • Experience with endpoint protection and backup software.
  • Experience in configuring and troubleshooting collaboration and productivity software including Gmail, GWSMO, Microsoft Office, Adobe Acrobat, and Outlook.
  • Solid understanding of basic networking and security concepts such as DNS, DHCP, SSL, VPN, and encryption.
  • Experience with supporting VoIP and audio/visual systems.
  • Must be detail oriented, organized, and able to multi-task, with a commitment to resolve issues and complete projects and tasks in a responsive, accurate, and timely manner.
  • Excellent written and verbal communication skills.  Ability to clearly explain IT concepts to both technical and non-technical users.

 Additional, desirable, skills & experience:

  • Strong understanding of administering Active Directory servers and print servers.
  • Experience with Mobile Device Management: MS InTune, JAMF, MobileIron endpoint management 
  • Extensive experience in Google G-Suite Business/Enterprise Administration
  • Basic knowledge Azure Active Directory Cloud, LDAP, Networking protocols
  • Extensive experience in site expansion dealing with build outs for AV and IT
  • Experience in ServiceNow

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About 10x Genomics

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.

We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.

Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference. 

Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.

10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.

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