Manager, Spatial Field Application Scientist

Train and engage with your customers to ensure success using 10x Genomics’ Visium and Xenium products

About the Role:

The Field Application Manager is a leadership position within the Americas Commercial Team. This Field Application Manager will be responsible for the team of field applications scientist covering our spatial transcriptomics portfolio. This role has aspects of “player/Coach” by being the escalation path for their team members while also fulfilling FAS duties temporarily within their region until a replacement has been hired or when training demand outstrips capacity. The activity distribution is approximately 90% management and 10% direct applications support. This role will have direct responsibility for hiring, salary, promotion, and focal review, with the review and mentorship of the Director of Americas Field Support.  

What you will be doing:

Leadership:

• Participate in the leadership team for support, principally providing feedback on support strategies and planning.
• Keep the FAS regional team members appraised of the support strategy and activities in supporting our spatial transcriptomics products.
• Accountability for recruitment and screening of candidates for their FAS regions, with additional review activities across the Global Team to ensure team consistency.
• Mentor and guide the on-boarding and training of new FAS team members.  
• Guide the scheduling of FAS members within their regions. Resolve schedule conflicts, and ensure timely customer trainings and on-site support as needed.
• Audit and guide timely data capture for reporting purposes.
• Travel with and coach FAS team members on training proficiency to make the whole team better.
• Identify priorities for the FAS-tissue specialist team and develop projects for continuous improvement.

Support:

• Act as an escalation path for issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments.
• Support FAS team members in their presentations at trade shows, seminars and technical symposia. This includes previewing content and evaluating presentation skills and communication clarity of team members.
• Create and maintain positive working relationships with customers.  Act as an escalation resource for FAS regional team members for difficult situations or customers.
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

Minimum Qualifications: 

• BA/BS with 5 years of experience, MS with 3 years of experience in Chemistry, Biochemistry, Molecular Biology, Histology or Genetics considered.
• 5 years lab experience in tissue preparation and tissue sectioning, molecular biology, biochemistry, genomics or genetics.
• 3 years of hands-on experience with tissue sectioning and preparation, NGS workflows and data analysis software and/or sorting cytometry and associated analysis software.
• Broad knowledge of genomics, biochemistry, and histology. 
• Hands on proficiency with common molecular biology bench techniques.
• Ability to work independently and as part of a matrix team towards corporate goals.
• Excellent organizational, analytical, and systematic troubleshooting skills.
• Strong written and verbal communication skills. Outstanding presentation and training skills.
• Familiarity with SFDC software.  Ability to maintain records for customer sites and provide high level feedback to management.
• Clear vision of and commitment to providing outstanding customer service.
• Must be willing to travel up to 80%. Ability to manage a large territory.

 Preferred Skills: 

• Ph.D. or equivalent experience preferred
• 2 years customer facing and commercial experience preferred.
• 2 years of customer support experience preferred
• Hands on proficiency with common molecular biology bench techniques; cell culture, sequencing techniques, experience preferred.
• Single cell and spatial transcriptomics laboratory experience is considered a plus.
• Multiple language skills are a plus.

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