Team Lead, Operations

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about 4 years old

This job is no longer active

ARE YOU READY TO WORK AT ALTISOURCE?

  • Can you work on several projects simultaneously while still having excellent attention to detail?
  • Can you not only understand and analyze complex system issues, but also explain them to those around you?
  • Would you like to work for a successful, growing and proven company where high-quality design work is appreciated and rewarded?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

We are looking for a Team Lead, Operations to serve as the direct point of contact for our clients and manage a team and the increase in volume of our portfolio in our Property Preservation unit of Altisource.

WHAT YOU GET TO DO

  • Supervise and lead a team of property preservation processors and reviewers to achieve aggressive results
  • Define and measure the team’s productivity metrics, implementing Performance Improvement Plans (PIPs) with under-performers and taking necessary disciplinary action when required
  • Measure and report on completion on work and team productivity to management on a regular basis, identifying areas for improvement by performing daily quality control checks and reviewing team work, and driving change to improve performance
  • Define and implement the team’s Standard Operating Procedures (SOPs), identify gaps, and work proactively to resolve these, ensuring adherence to company and client Service Level Agreements (SLAs)
  • Ensure fluent communication with all departments that have a direct impact on the Field Services business unit

WHAT ABOUT YOU? You have...

  • Team lead or management experience
  • An understanding of Property Preservation and FHA, GSE, and Bank Owned guidelines is preferred
  • Experience and ability to perform and deliver high-performance results in a high-pressure, agile, and results-driven environment

PERKS OF WORKING AT ALTISOURCE

Prosperity

  • Aggressive salary based on your experience and skills- we believe top talent deserves the top dollar!
  • 401k plans with 50% company match. We want to empower you to prepare for your future!

Good Health

  • Comprehensive Medical, Dental, and Vision insurance plans
  • Tax-free Flexible Spending Account
  • Life insurance, short-term, and long-term disability

...And Happiness

  • Paid holidays, plus 19 days PTO first year for a total of 28 paid days off per year!
  • Free snacks, drinks and coffee!
  • Lots of employee engagement activities (differs by location but examples include family baseball games, happy hour, bowling, trips to the zoo and other fun team-building activities)
  • Opportunities to join our community service initiatives, including Habitat for Humanity
  • Employee Discounts on movie tickets, Verizon cell phone service, Microsoft Office, and more!

Are you up to the challenge? Apply today!

Got a question? Contact our Talent Acquisition Team at [email protected].

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.