Loyalty Advocate Team Lead, EMEA

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over 3 years old

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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.


Are you passionate about turning customers into dedicated fans? Would you like the opportunity to work in a company that's scaling really fast and help fuel its success by empowering customers with their current product portfolio? If yes, then read on!

Atlassian is in search for a Team Lead who can develop, champion, and empower a team of Advocates in Manila. The team is responsible for improving customer retention rates, promoting platform migrations, and promoting product and user expansion to our Bronze global customers. Due to the high volume of clients and variety of Atlassian product offerings, we utilize a human-touch approach by engaging with key customer segments at various times throughout the lifecycle based on strategic drivers. 

In this role:

  • You will look after the daily team operations while seeking to optimize processes and systems in coordination with relevant partners.
  • You will manage and drive projects that improve operational efficiency or performance
  • You are going to provide expert knowledge of operational customer engagement models and will help drive performance improvements.
  • You’ll recruit and onboard A-list players to expand your team and continue to champion a “customer first” culture.
  • You’ll optimally coordinate the team's day-to-day, which includes meetings, target setting, projects and cross-functional collaboration
  • On your first day, we will expect that:

  • You are experienced people manager, and love to grow and develop teams
  • You are hardworking and passionate to encourage, mentor and empower teams toward achieving individual and company­-wide goals
  • You are a guru in inside sales or account management in the software industry. and experienced in using a CRM tool
  • You have a tendency to operate daily with a sense of urgency, an affinity for problem solving, strong analytical capabilities, and propensity to optimally interact and connect with various levels of management
  • You thrive in change management and implementing better approaches to address problems and opportunities
  • It's also great if:

  • You have collaborated across multiple geographic locations on a regular basis with both internal teams as well as cross-functional key partners
  • You know how to innovate new frameworks, processes, analyses, and strategies for continual improvement in quality and efficiencies
  • You have driven renewals and other revenue-producing programs in a high-volume/low-touch sales model
  • You understand technology and clearly articulate the value proposition to the customer
  • You can analyze and understand potentially sophisticated data sets, and use that understanding to make data driven, fact-based decisions
  • More about our team

    You'll be working with different customers every day, not to mention collaborating with teams, both across the office and the globe. Our team loves swapping stories and dropping knowledge about awesome customer conversations, all of which contribute to ways we can create a better customer experience. We promise you'll never be bored.

    To know more about working with the Support Team at Atlassian, check out our Support Team page.

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.