Principal Program Manager

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about 4 years old

This job is no longer active
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Job description

We're on the hunt for a seasoned Program Manager to drive and support the teams at Atlassian who power our e-commerce buying experience on our website, www.atlassian.com. Our Buyer Experience team is growing, and we need a Program Manager to help shape and drive the major programs of work throughout the department and within the company, bringing order and focus while leaving room for flexibility and innovation.

You will support the team in developing clear roadmaps, prioritized backlogs, a systemized project/feature request process, company-wide transparency, and driving scrum of scrums, checkpoints to continually improve especially as we scale, and most importantly the ability to deliver on commitments and customer/business value while crafting an extraordinary ecommerce experience.

You will program manage, support and partner with Scrum Masters, other Program Managers within the organization, Product Managers, Engineers, QA and UX Designers that are collectively responsible to deliver programs for the Atlassian ecommerce experience.

In this role, you will:

  • Perform program management duties involving cross-functional teams focused on the delivery of internal products or administrative systems.
  • Ensure all roadmaps that feed into your program combined into an integrated solution
  • Navigate changes that affect the program of work and ensure that the benefits of the program remain viable
  • Oversee plans and direct schedules. Monitor programs/projects from initiation through delivery interfacing with internal customers or department personnel.
  • Organize project activities and meetings; ensure communication facilitates completion of the program/project on schedule.
  • Utilize Agile experience to lead or partner with Agile teams to deliver on programs and projects

  • Program Manager
  • Partner with scrum teams to deliver our public web presence (UX, platform/infrastructure, marketing campaigns, and experiments).
  • Evangelize project and program management best practices
  • Promote, define, refine and enforce lightweight processes that fit our Agile software development culture and values
  • Assist teams in making realistic commitments on the program of work
  • Collaboratively identify and synchronize project interdependencies across multiple teams
  • Provide leadership for high profile programs and projects
  • Use your experience to identify and safely detonate land mines before we step on them
  • Partner with scrum masters to ensure that program needs are incorporated in sprint planning, project reviews, and retrospectives. Assist Product Owners in grooming product backlogs to prepare for sprint.
  • Remove impediments to the Development Team’s progress
  • Hold Development Team accountable for managing sprint workloads.
  • Partner with Product Managers to define and maintain KPI's and success measures
  • Share both our successes and learnings 
  • Maintain a regular review cadence for the program

  • Agile Experience
  • Evangelize scrum, its roles, events, and artifacts to help the team (and those outside of the team) understand what they are and why to use them.
  • Identify impediments the team experiences and advise on ways to address them.
  • Define metrics for tracking progress, and determining success and completion.

  • Additional Responsibilities
  • Portfolio Allocation Manager
  • Marketing Program Management Partner

    • More about you:

  • You are an experienced Agile Program Manager who has supported web development teams, ideally for public-facing e-commerce sites. Your expertise and enthusiasm for agile methodologies and continuous improvement energizes those around you. You believe that openness and clarity are non-negotiable. You have the ability to communicate information clearly to a variety of audiences to help drive consensus. Finally, you are passionate and eager to be the servant-leader for the teams who are responsible for bringing a world-class buyer experience to our website visitors.

  • On your first day, we expect you to have:
  • 5+ years of experience in one or more of the following:
  • Serving as a Program Manager for web/ecommerce development teams
  • Driving continuous process improvement
  • Partner with scrum masters to deliver on the program needs
  • Passion for operational excellence, rare attention to detail, and a demonstrated ability to deliver results in a fast-paced, high-growth environment
  • Demonstrated bias for action and results, with strengths in problem solving and issue resolution
  • Strong leadership and communication skills to work with executives across geographies
  • Extraordinary people development and influencing skills; able to build and drive extended and virtual teams
  • Ability to cultivate consensus and alignment within the team and with external teams across the organization
  • Scrum Master certification (CSM or PMI-ACP) and/or hands-on experience
  • Deep knowledge of and passion for Agile/Scrum and ability to apply it in a practical way
  • Knowledge of backlog tracking, burn down metrics, velocity, user stories etc.
  • Strong understanding of the value of metrics and iterative delivery
  • Energetic and encouraging coaching style
    • More about our team

    As part of the Atlassian Buyer Experience team, you will help us:
    Be responsible for the product vision, strategy and buying experience on www.atlassian.com
    Experiment, test and optimize to build a frictionless and tailored end-to-end experience
    Partner with product marketing to bring marketing campaigns to life on the site

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.