Senior Marketplace Support Engineer - ATX/US Remote

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over 3 years old

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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

The Atlassian Marketplace is one of the largest developer app stores globally and has generated over $1 billion in app sales since launching in 2012. Our Marketplace partners have made 100’s of millions of dollars through the Atlassian Marketplace. As a member of the Marketplace Support team, you'll work alongside teammates in Europe, Asia Pacific, and North America enabling our Marketplace Partners to solve customer issues, and manage their ever growing businesses. You'll work with colleagues all over the globe, but in many ways will be the master of your workday. You'll be a perfect fit if you are comfortable with flexible hours, enjoy finding new ways to improve processes, and want to expand your technical knowledge through challenging and interesting projects. Your experience demonstrates that you know how to get things done while ensuring customer satisfaction. You’ll get to review new apps that are submitted to the Marketplace and solve third party Partner issues across many Atlassian products, actively contributing to the expansion of our current support methods.

More About You:

  • Experience leveraging technology to improve process
  • Demonstratable knowledge across a wide range of technical disciplines
  • Proven track record of ideation, management, and delivery of projects
  • Hands on experience with automation based solutions
  • The confidence to voice your opinion and challenge for change where and when it’s needed
  • Interest in working collaboratively with a geographically dispersed team
  • Very strong communication skills - written and oral, in English.
  • Exceptional capacity to prioritize in a fast-paced, dynamic environment.
  • The curiosity to learn new skills and enhance your technical knowledge.

    • On your first day, we'll expect you to have:

  • 5+ years of experience in support, software services, and/or system administration for a large end-user community;
  • Experience with SQL and NoSQL databases
  • Scriptwriting experience (e.g., Python, JavaScript, etc.)
  • Deep understanding of Web technologies (e.g. REST, HTTP/S, etc)
  • Familiarity with microservice architecture (Docker, AWS, etc)
    • More about the Team:

    The Marketplace Programs team inspires Marketplace Partners to create and optimize the highest quality apps that users rely on every day. We do this by creating and running compelling programs, support and incentives to drive Marketplace Partner commitment to the platform. We're passionate about helping our Partners scale their businesses while minimizing barriers to growth.
    This role is highly cross-functional and business/partner-facing, involving coordination across a number of groups within Atlassian including Product Development, Marketing, and Developer Experience. Successful candidates will have a good understanding of developer ecosystems, focus on customer service, impeccable communication skills, strong problem-solving skills, and the ability to use technology to increase productivity.

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.