This isn't your ordinary Support Engineer role. If you love solving the deepest and most

challenging tech problems, enjoy working with all types of customers from around the world

(startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is

a rapidly growing software development company, and the Support team is expanding to allow it

to scale with the business. We're on the lookout for Support Engineers to join a team that is

serious about pursuing one goal: improving the customer experience with our products! Are you

the go-to person for technical support when nobody else knows what to do? Do you have

relationships with customers where they ask for you by name? This could be the job for you!

You will be a key to providing a consistent quality experience, bringing new and improved

support methodologies to Atlassian, and creating a wide and loyal customer base to the

Atlassian products and brand. You will perform triage, root cause analysis, debugging and

troubleshooting across one-to-many Atlassian products. As part of the team, you will receive on-

boarding training to make you a specialist in one or more of our products, system technologies,

and network technologies. You will lead and participate in customer-facing calls helping to

communicate progress updates, action plans, and resolution details. You will be part of a team

ensuring we have customers for life. If this sounds interesting to you, apply and become part of

our global team of engineers practicing a follow-the-sun methodology with our other offices

around the world to deliver the best support possible for our high-priority customers.

On your first day, we'll expect you to have:

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5+ years experience in a highly technical support, software services, and/or system

administration for a large end-user community

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3+ years experience in working with enterprise customers

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Exposure to SDLC

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You have a working knowledge (Distributed) Version Control Systems (Git preferred)

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Working experience with GitHub or Bitbucket (source control applications)

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Experience with JVMs

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In-depth operating system knowledge (e.g. Windows and/or Linux)

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Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)

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Strong degree of empathy for the customer experience

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Excellent communication skills, possessing the ability to support customers over email,

phone, or screen-shares

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Ability to successfully manage your time, balancing multiple tasks with varying levels of

priority and urgency

It's also great if:

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You have experience using Jenkins or Atlassian's Bamboo

More about the role:

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Provide world class technical support to our global customers

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Resolve customer issues involving code error diagnosis, debugging, validation, and root

cause analysis

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Enable replication and debugging of issues to verify product related bugs

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Collaborate with our global support team, share best practices and drive process

improvements

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Advocate for our customers, influence product direction through customer feedback

●

Test and evaluate new product versions to ensure they are ready for release

More about our team

The team is filled with customer focused individuals that champion and support industry-leading

products used by a growing list of customers globally. We challenge one another every day and

hold ourselves accountable for our work product, as well as our customer's overall success. We

all enjoy the interactions with customers, problem-solving, digging into complex issues, and

actively championing for customers within Atlassian. We wake up every morning asking

ourselves how we can improve the customer's experience, the quality of our product, the quality

of our support system, or our individual weaknesses. We are not scared of challenges, nor do

we back down or get deterred by tough problems. We are at our best when problems seem the

hardest, pushing to identify root causes and solutions. We are a combination of passion and

persistence. We feel that through our roles we can positively impact millions of end-users and

their experience with Atlassian products. Our team is open, filled with varied backgrounds and

talents, respectful, focused, located around the globe, and all about providing legendary service

to our customers.

To learn more about working with the Support Team at Atlassian, check out our Support Team

page

!

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes,

fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and

recharge, flexible working options, five paid volunteer days a year for your favourite cause, an

annual allowance to support your learning & growth, unique ShipIt days, a company paid trip

after five years and lots more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads

like a who's who in tech, and a highly disruptive business model, we’re advancing the art of

team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by

honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the

potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re

looking for people who are powered by passion and eager to do the best work of their lives in a

highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make

sure that our products and culture continue to incorporate everyone's perspectives and

experience we never discriminate on the basis of race, religion, national origin, gender identity

or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.