Customer Success Associate, TASER

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about 4 years old

This job is no longer active
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 

Axon’s TASER Customer Success Associates are critical to Axon’s overall Customer Experience. They navigate complex customer issues and work closely with multiple cross-functional teams to provide support to our customers’ most important and high-profile needs.

The ideal candidate will ensure customer success by:

•Managing customer relationships
•Interacting frequently with customers ranging from technical, finance and/or operational administrators
•Working closely with Axon’s Sales, Customer Success, Sales Operations and Finance teams to resolve issues

Your Day to Day

  • Play an instrumental role in supporting escalated TASER product, training and invoice issues by acting as an internal customer advocate and problem-solver
  • Develop in-depth knowledge of Axon's Taser products, contracts and internal sales and accounting procedures
  • Consistently provide recommendations for process improvement

    • Basic Qualifications

  • Bachelor's degree or equivalent experience
  • 1-3+ years’ experience in a customer-facing role
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in high-stress situations
  • Willing to teach or coach others on the team
  • Able to take initiative, ownership, and be proactive in their daily work

    • Compensation and Benefits

  • Competitive salary and 401K with employer match
  • Uncapped commissions
  • Discretionary paid time off
  • Robust parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...
    • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.