Technical Implementation Specialist

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about 4 years old

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Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 

Your Impact:
A Technical Implementation Specialist is a subject matter expert in the area of Software as a Service (SaaS), embedded systems, networking, successful installation, configuration, and validation of various Axon solutions.  As a member of the Axon Professional Services Team, the Technical Product Specialist supports the campaign to deploy and support evidence capture devices, digital evidence management and SaaS solutions to Australian and New Zealand Public Safety Agencies.  The Technical Product Specialist is a customer-facing, front line role, and facilitates the influences product enhancements, deployment of Axon Enterprises products and solutions.

Your Day to Day

  • Own and drive aspects of complex, enterprise-grade product deployments. This involves coordination of project-level change management activities in conjunction with client partners and internal stakeholders including: managing aspects of complex, enterprise-grade product deployments, technical presentations, architecture design discussions, solution demonstrations, and technical workshops
  • Works closely with business and IT leaders to define the vision, scope and delivery timelines for project deliverables
  • Ensure project milestones and deadlines are met and associated documentation supports project scope and customer acceptance for purposes of revenue recognition
  • Develop in-depth technical knowledge of TASER/ Axon and domain expertise within technology subject area
  • Complete installation, configuration, and testing of software, equipment and wiring for interview rooms, in-car video, activation devices and body worn cameras.
  • Train customers and sub-contractors on the proper installation and use of solutions
  • Transfer industry, technical, and product knowledge to customers and colleagues
  • Document customer feature requests and issues, providing feedback to sales and product management
  • Other duties as required
  • Basic Qualifications

  • Bachelor’s degree in Information Technology, Information Systems or applicable Technical Engineering (Computer Science, Software Engineering, Software Development)
  • Willing to travel significantly (80%+) in Australia and New Zealand, with some travel internationally.
  • 3 years of professional experience contributing to similar technology projects or programs
  • Strong interpersonal written & verbal communication skills with experience communicating at all levels of client organizations to technical and non-technical audiences alike
  • Knowledge and demonstrated operating experience in one or more of the following areas of specialisation: Digital Video, Mobile communications, IP Engineering, IP security, Systems Architecture, Virtualization, SAAS
  • High degree of technical knowledge in computing infrastructure components, data centers, and systems support
  • Experience in SAN technologies (EMC, HP 3Par, etc.)
  • Some understanding of software development technologies specifically leveraging RESTful APIs
  • Understanding and conversant about Axon solutions and product strengths, weaknesses, opportunities and risks
  • Strong understanding of network technologies and IP stack (TCP/IP, DNS, DHCP, VLANS, firewalls, etc.)
  • 2+ years of experience of successful technical deployments or field support experience with a focus on SAAS
  • 3+ years of experience as a Systems Engineer, Network Engineer, Systems Integrator or similar
  • Experience in data integration and data analysis to support expanding product portfolio
  • Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack)
  • Experience with telecommunication network theory, design and architecture
  • Experience with project management and resource tracking
  • Network design, concepts, or support
  • Must be able to coordinate across various groups and cross-functional teams
  • Preferred Qualifications

  • Ability to work remotely effectively and add value as a global team member, demonstrating strong technical knowledge and consultative skills
  • Willingness to take ownership of accounts and account-related actions
  • Ability to perform tasks with little or no supervision, operating with a sense of urgency, accuracy and detail-orientation, whilst maintaining consistent lines of communication with all teams involved in each project
  • Demonstrate ability to implement, drive and track multiple congruent/simultaneous projects
  • Ability to apply solutions, technology, and products to a business opportunity
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.