Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people’s lives while you grow your career and learn the business? We’re BAYADA Home Health Care and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Electronic Intake Associate Opportunity
BAYADA Home Health Care is seeking an Electronic Intake Associate to join our Customer Care Center located in Parsippany, New Jersey. This is great opportunity for recent grads to join the exciting and growing home care industry. If you enjoy talking to people, helping others, and knowing you are making a positive impact in people's lives, this is the position for you!
In this role, you will receive and process new client referrals being called in by facility discharge planners, social workers, medical professionals, and insurance case managers for BAYADA service offices nationwide. Use your top notch customer service and telephone skills to help ensure that referrals are handled in a timely and caring manner, so that our clients can receive the best possible care.
Find out why BAYADA Home Health Care has received the “Glass Door 2018 & 2019 Best Places to work!", "National Provider’s Best of Home Care Award for 2017” and "Forbes Top 50 companies Hiring for Flexible Jobs"!
Hours:
Training hours are routinely Monday through Friday, 8 hours per day, until the new Associate is ready to transition to the permanent schedule. This may be four ten hour days, to include one weekend day OR five eight hour days, to include one weekend day. The weekend days may be worked remotely, from home.
Responsibilities
As an Electronic Intake Associate, you will facilitate the coordination of referrals and communications for BAYADA Service offices. Duties will include the following:
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Receive, document & process incoming referrals
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Ensure all referrals are thorough, accurate and complete
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Follow up with our internal service offices to ensure timely responses to referral sources
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Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers and Field Nurses
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Communicate payer information to our internal Insurance Verification team
- Provide excellent customer service at all times
The ability to cultivate positive and long-term relationships with referral sources is integral to success in the position.
This is a non-clinical role. Opportunities for growth and professional development are available!
Qualifications
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Bachelor's Degree required
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Prior healthcare or intake experience a plus
- Strong computer skills; comfort learning new technologies
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Excellent communication/telephone skills
- Professional and eager to grow within BAYADA
- Ability to work above mentioned schedule
Starting salary: 37.5K
Benefits include: Medical, Dental, Vision, Paid Time Off (15 Vacation Days and 10 Sick Leave Days per Year), 401K w/company match, Tuition reimbursement, FSA.
contact center, referral intake, customer service, call center, #readytowork #welovewhatwedo
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About BAYADA
Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 22 states from more than 345 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK.
In 2019, Baiada oversaw the company's unprecedented transition to a not-for-profit organization to ensure BAYADA's mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender and gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.