Enterprise Client Services Manager / HCHB Trainer

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BAYADA Home Health Care is looking for a an Enterprise Client Services Manager / HCHB Trainer to join our Home Health Virtual Office. A position with the virtual office exposes you to a variety of experiences as you support our Home Health practice goals by traveling to offices throughout the country. Though the nature of this consulting role is very autonomous, the team is highly collaborative and interactive. We consider ourselves to be a workforce management solution, whether supplementing a role, onboarding talent in a service office or leading a new office acquisition.

The Non-Clinical HCHB specialist position gives you the unique opportunity to travel the US while gaining exposure to many different BAYADA offices and employees.  In this position you will be using your knowledge to train and educate staff while you coach your peers.  This position provides growth opportunities as you help develop employees to their greatest potential. 

Responsibilities

 The key responsibilities for Non-Clinical HCHB Specialist include but are not limited to:

  • Supplemental nonclinical role coverage for service offices that have an open position or are in the midst of a growth cycle, requiring additional support
  • Role-based  training for all non-clinical positions in a service office, using our training methods and tools
  • Guide service offices through the integration process in the case of a new office acquisition
  • This position entails regular travel, and in some cases consecutive overnight stays
  • Assess and fix the needs and issues of service offices

 

Qualifications 

  • Bachelor’s Degree
  • Home Health (Medicare) experience is a must (2 years of experience within a Client Services Management role preferred).
  • 2-3 years of HomeCare HomeBase software experience is a must
  • Must be ok with travel, up to 85%
  • Possess superior analytical and problem-solving skills
  • Have excellent communication and relationship-building skills
  • Be able to quickly ascertain needs amidst challenging team dynamics
  • Exude knowledge of and confidence in the Home Health operating model
  • Understand and be able to communicate Home Health policies and procedures
  • Be able to work independently
  • Possess good time management skills
  • Be able to lead others while incorporating The Bayada Way
  • Manage conflict effectively
  • Demonstrate an appropriate level of assertiveness

BAYADA believes that our employees are our greatest asset:

BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

 

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

About BAYADA

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 22 states from more than 350 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK.

In 2019, Baiada oversaw the company's unprecedented transition to a not-for-profit organization to ensure BAYADA's mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home.

BAYADA is committed to creating a culture and environment of diversity, equity, and inclusion (DEI) where all employees can thrive and all clients can receive high-quality, personalized care with a sense of well-being, dignity, and trust.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender and gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.