Candidates MUST be available every other week from 5:00pm-8:30am Monday-Thursday, and 5:00pm Friday-8:30am Monday. Additionally, candidates must live within a commutable distance of the state of Delaware.
Do you want to make a difference in people’s lives? We’re BAYADA Home Health Care—a leading home health care company—and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities:
- Respond to inquiries and service requests received via phone
- Responsible for coordinating home health care services during non-business hours for our clients
- Report end of shift census of calls
- Schedule staff members and be able to multi-task in a calm and compassionate manner
- Retrieve messages via voicemail and returning calls promptly
- Problem solve and maintain emergencies by coordinating all clinical issues with the on-call nurse
Qualifications:
- High school diploma required, Associates degree strongly preferred
- Staff scheduling experience (within home care preferred)
- Strong customer service skills required
- Ability to multi-task and work under pressure
- Strong computer skills required
- Candidates must live within a commutable distance of the state of Delaware