At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.
Looking for a special mix of DNA that makes an extraordinary Technical Account Manager (TAM)– the blend of great business savvy and technical prowess!
As a part of a team focused on Customer Adoption, you will act as a technical consultant and trusted advisor for customers. As a TAM, you will be focused on adoption by driving value, consumption growth, and adoption. Additionally, as a product specialist, you will drive the technical customer relationship and act as a customer advocate throughout their lifecycle.
You will work closely with the Field Sales teams, and broader GTM teams, to strategize and plan customer engagements and share your technical product expertise with customers through custom demos and presentations, technical evaluations, onboard and enabling customers on the Branch platform, and provide technical guidance.
This position requires a strong technical background, taking ownership, excellent client management skills, and a proven track record to both understand customer business objectives and perform hands-on technical work as needed. You will have a passion for problem-solving and painting the ‘art of the possible’.
As a Technical Account Manager, you’ll get to:
- Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
- Develop deep expertise with the Branch platform to build a technical advisor relationship with customers and proactively conceptualize creative solutions to meet customers’ needs.
- Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, participate in QBRs, EBRs, and to secure next steps of support tickets and feature requests.
- Function as a vital link between our customers and Branch to proactively run customer expectations, identify gaps, participate in customer communications, and provide enablement with devs/tech users.
- Build compelling technical demonstrations, presentations, and business value documents.
- Identify and resolve business/technical issues
- Assist customers with planning and execution of technical solution implementations, and removing technical blockers.
- Accelerate adoption, and value creation.
You’ll be a good fit if you have:
- 5+ years of professional experience in presales, Technical Account Management, Solution Architecture, Software Consulting, Technical Consulting, DevOps, and/or in similar customer-facing technical roles.
- Cloud platform experiences, with platforms such as AWS, Azure, Google Cloud, or Cloud Foundry
- iOS and/or Android programming experience (building apps with Java/Objective-C/Swift, releasing apps to the app store, working with 3rd party SDKs, etc).
- Problem-solving skills around technical, product, and business questions.
- Proven understanding of, or hands-on experience working with, programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.
- Web development experience using Javascript, CSS, HTML.
- Experience pulling data & API logs using basic SQL.
- Experience using Mobile Analytics platforms like Google Analytics & Adobe.
- Experience using productivity tools like JIRA, Charles Proxy, Chrome Developer Tools, Command Line Interface, etc.
- Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands-on technical work when needed, and ability to lead projects and global teams.
- Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs. Chip into internal roadmap sessions to translate them into project plans and timelines.
- Be able to proactively handle customer expectations and lead all aspects of customer communications throughout the customer lifecycle.
- Be a self-starter with an entrepreneurial spirit and a knack for quickly adapting to new tools fast (e.g. Asana, Salesforce, Gainsight, data-lakes, etc.)
- Excellent written and verbal communications skills
- Understanding of value-based selling in customer-facing roles.
In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in a Remote-CA location, is $109,400 - $139,500.
Please note that this information is provided for those hired in a Remote-CA location only. Compensation for candidates outside of a Remote-CA location will be based on the candidate’s specific work location.
Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above.
A little bit about us:
- Branch has raised more than $667M from investors such as NEA, Founders Fund, and Playground Ventures.
- We are headquartered in Palo Alto, CA with offices around the globe.
- Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
- In 2022, we were recognized as one of Forbes Best Startups and certified by Great Places to Work.
- We have more than 3 billion monthly users and are partnered with over 100,000 apps.
If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can’t wait to show you what we have to offer!
Please note that Branch's COVID-19 vaccination policy requires all team members who will be working from one of our offices or will be attending company events to be fully vaccinated against COVID-19, subject to qualifying accommodation requests.
Candidate Privacy Information:
For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.