WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

WHAT YOU’LL DO 

You will lead the strategy and team responsible for all marketing communications to our Customers. 

• Driving customer retention, product adoption, and customer expansion across our Brands.
• Using targeted and personalized messaging to empower, educate, and enable customers to get the most out of Braze technology at every step of the Customer Journey. Increase ROI to key stakeholders across accounts.
• Working cross-functionally across Braze teams (Product Marketing, Partner Marketing, , Regional Marketing,  Account Management, Support, Customer Success, Legal, etc) to ensure visibility, and alignment around Customer Marketing activities and engagement, as well as to assist with audience development, product release, and other communications. 
• Leading our new EMEA Customer Advisory Board in 2020. 
• Align with Marketing Operations around a lead processing and reporting methodology.
• Own Braze @ Braze, our use of our own marketing technology at Braze on our customers.
• Collect and synthesize customer insights either directly with the customer or in collaboration with other teams (product, UX, support, CSM) to identify points of friction and improve the customer experience either through online communications or collaborating cross-team.
• Collaborate with BI and Product Marketing to identify success metrics and key behavioral indicators of product adoption, upsell, renewal, and churn prediction.
• Work with MarTech to improve and expand our usage of the Braze tool, including tagging relevant code to trigger more personalized communications based off a customer’s behavior.
• Create and manage a public portal for customer product feedback.

WHO YOU ARE

• 5+ years of customer marketing, lifecycle marketing, or growth marketing.
• Collaboration with sales teams and enablement functions a plus
• Familiarity with Braze a strong plus
• BA required

WHAT WE OFFER 

Complete tech startup vibe including free daily lunches & snacks, group events and top of the line computer setup! A general feeling throughout the office that what you do matters everyday.

• Competitive compensation that includes equity
• Flexible time off policy to balance your work and life, including paid parental leave
• Free daily lunch and fully stocked kitchen with snacks and beverages
• Excellent medical, dental, and vision coverage for you and your dependents
• Life insurance, commuter benefits, and parental leave plans
• Collaborative, transparent, and fun loving office culture
  

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