Customer Onboarding Specialist, Enterprise/Government (Bilingual)

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Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team
We are a fully remote team with employees across every time zone in the US, and a small hub in Austin. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who you are
Brightwheel is seeking an individual who can help our customers get the most value from our leading-edge online platform.  We are rapidly expanding and need go-getters who are excited to help providers in enterprise and government groups adopt new technology that can have a huge impact on their program. The ideal candidate has experience managing a large portfolio of customers in a fast-paced sales or customer success environment. You love being on the phone/zoom with customers all day to understand their issues, to design solutions that meet their needs, and to motivate them to take action.   You are eager to own customer adoption goals and are passionate about technology and improving the world through education. You are excited to join a lean, fast-moving team that is focused 100% on delighting our customers.

What you’ll do

  • Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel onboarding process   
  • Prioritize accounts to take strategic, timely actions to complete the implementation process
  • Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program.
  • Diagnose and resolve technical challenges our customers experience as they get the system configured 
  • Identify and implement improvements to our customer communication templates and team processes to increase team efficiency and improve the customer experience
  • Work closely with the clients’ Account Managers to plan rollout and launch for providers

    • Qualifications, Skills, & Abilities

  • 2+ years of customer success, sales, and/or account management experience
  • Fluent (written and spoken) in Spanish and English
  • Phone-based sales experience a plus; SDR or ISR experience at a SaaS company is preferred
  • Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
  • Ability to influence and motivate people in a variety of contexts
  • Excellent collaboration, organization, time-management, and prioritization skills 
  • A proven track record in onboarding new customers also a plus
  • Attention to detail and excellent followthrough - the ball is never dropped
  • Exceptional phone and written English communication skills
  • Patience and empathy while teaching customers or handling tricky customer situations
  • Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
  • Tech savvy w/ experience in CRM tools (e.g., Salesforce) is preferred
  • Bachelor’s degree or equivalent
    • Brightwheel offers competitive compensation packages with a strong emphasis on equity-based compensation (ownership in brightwheel). In addition to equity, total compensation for this role is targeted at $60,000 per year (components include $24 per hour ($50K annualized) + $10K target variable compensation based on individual performance) with paid holidays and time off. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

    Brightwheel is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.