IT Coordinator

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almost 2 years old

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Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team
We are a fully remote team with employees across every time zone in the US, and a small hub in Austin. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who You Are
Brightwheel is seeking an IT Coordinator to join the People Operations team and manage our employee equipment lifecycle for our rapidly-growing, distributed workforce. You are a people-centric, service-minded individual who can partner with employees (in-person and virtually) to solve their time-sensitive equipment needs. You will help manage the employee equipment lifecycle when it comes to onboarding and offboarding. This will include owning the logistics of shipping and receiving employee equipment, as well as organizing and managing inventory in our Austin office. You’ll also be responsible for account creation, deactivation, and group management through our MDM. The right candidate derives satisfaction from ensuring their co-workers are properly supported and operating smoothly.

What You’ll Do

  • Manage employee equipment life cycle: You will be responsible for ensuring that new hires receive their equipment in a timely manner and are set up for success on their first day.
  • Manage standing inventory: You will be responsible for keeping track of all brightwheel-owned equipment as well as wiping/reimaging used machines.
  • Provide help desk support: You will assist in answering basic support requests from our user base (450+ employees).
  • Leverage MDM: You will assist in keeping devices up-to-date on relevant patches as well as utilizing best practices to maintain security of our device fleet.

    • Qualifications, Skills, & Abilities

  • 1-2 years of experience in a help desk support environment OR 1-2 years experience in managing inventory and logistics 
  • Experience with both macOS and Windows operating systems
  • Ability to reimage devices and conduct basic troubleshooting of common user issues
  • Familiarity with Google Workspace products (gmail, google docs, google sheets, etc.)
  • Familiarity with Slack, Zoom, and other productivity tools that power a remote workforce
  • A service mindset and strong sense of taking ownership
  • Strong organizational skills; demonstrated ability to rigorously adhere to a process 
  • Excellent written communication skills
  • Proven ability to manage several tasks simultaneously
  • Ability to make frequent trips to and from our Austin office at The Domain, in order to receive and process employee equipment
    • Brightwheel offers a competitive compensation package (base salary, equity and benefits) with a strong emphasis on equity-based compensation (ownership in brightwheel). For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar stage growth companies. The annual cash compensation for this role is targeted at $54-63k. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

    Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.


    Brightwheel is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.