Senior Manager, Systems Operations

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about 2 years old

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Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team
We are a fully remote team with employees across every time zone in the US, and a small hub in Austin. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who You Are
Brightwheel is seeking an experienced Senior Manager, Systems Operations to join the Revenue Operations team. The Sr. Manager of Systems Operations will drive go-to-market operations that are scalable, efficient, and data-driven. This role will oversee and lead a team of architects, developers, and administrators who collectively manage and improve our go-to-market systems including Hubspot, Salesforce, and numerous other integrated tools to enable our teams to deliver on our acquisition and engagement strategies and deliver a great customer experience. You have 3+ years of experience leading a systems operations team and an additional 3+ years developing in/administering similar systems.

What You’ll Do

  • Shape how SysOps grows with the company, including how we use agile methodologies to dynamically prioritize across a growing set of internal customers; lead by example as a business partner to senior leaders to align your strategy, prioritization and resource allocation to their goals. 
  • Architect Salesforce and integrated systems  to scale with our CX teams, enable our teams to deliver on our acquisition and engagement strategies, and deliver a great customer experience.
  • Partner with DataOps, Data Engineering, and Analytics teams to set the strategy for how we optimize our customer and prospect database.
  • Design and build high quality integrations with systems and apps connected to Salesforce, in close collaboration with business stakeholders to ensure our technical systems meet our solution requirements. 
  • Think critically and move fast – drive long term sustainable scale while acting quickly to deliver on business needs.
  • Drive best practices and efficiency regarding documentation, training materials, and team/user enablement for Salesforce processes and integrated systems.

    • Qualifications, Skills, & Abilities

  • 3+ years building and leading a Business Systems, Enterprise Applications, System Operations or similar development and admin team with 3+ team members utilizing agile methodologies
  • 5+ years administering, developing, and/or managing enterprise systems
  • Proven track record of setting strategy and architecting a scalable tech stack to meet a rapidly growing go-to-market team of 100+ Sales, Support, and Customer Success end-users
  • Proven experience with systems, integrations, and tools utilized for Sales, Marketing, and Customer Operations processes such as Outreach, Intercom, and Hubspot
  • Experience partnering with business leaders from C-suite to functional leads to enable visibility and prioritization across the entire GTM team’s needs and goals
  • Clear, concise written and verbal communications that “cut through the noise” and help stakeholders understand option set
    • Brightwheel offers a competitive compensation package (base salary, equity and benefits) with a strong emphasis on equity-based compensation (ownership in brightwheel). For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In alignment with Colorado's Equal Pay for Equal Work Act, the annual cash compensation for this role in Colorado is targeted at $141-176k. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. If you are applying from a different location and have questions on the compensation band for your region, please ask your recruiter.

    Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

    Brightwheel is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.