At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.
Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.
About the team
We are looking for a passionate performance lead - Ride hailing & Food to take the lead in driving data driven initiatives to bring about improvement in KPIs and build upon future strategy . You will be working closely with the Performance team to create impact in the market. It’s a critical role for the success of Careem and includes several dimensions.
What you'll do
Your key responsibilities will include Reliability of service, Retention of captains, Engagement initiatives and budget spend.
Own the city setup and configurations to optimise customer experience, supply growth and performance
Use a data driven approach to analyse the end to end journey from app opening to ride completion, and drive initiatives to ensure best marketplace KPIs
Coordinate with all operations teams to ensure our captain supply acquisition, retention, engagement and customer experience is all intermingling smoothly resulting in the best marketplace health
We are building multiple networks: restaurants, users and Captains(drivers). You are responsible for quality, performance, reliability and optimisation of these.
What you'll need
- MBA/MS/BS/BBA qualified
- 2-5 years of experience in data driven/ business oriented roles
- SQL skill is a must
- Adept in Excel
- Strong analytical skills
- Self motivated and team player
Where you'll be
- Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
- You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
What we'll provide you
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:
- Be part of a Remote-First organisation
- Work from any country in the world for 60 days a year
- Use Unlimited Vacation days throughout the year
- Access fitness reimbursements for health activities including: gym, health club and training classes.
- Work and learn from great minds
- Create impact in a region with untapped potential
- Explore new opportunities to learn and grow every day