At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.
Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.
About the team
We are looking for a passionate Operations Manager - Ride hailing to take the lead in driving our critical Performance and marketplace strategy in Egypt’s market . You will be working closely with the Head of Ops to grow high impact results in the market. It’s a critical role within the supply team in Careem and includes several dimensions.
As an Operations Manager - Ride Hailing , you will be taking full ownership of building supply value proposition and maintaining marketplace health.
What you'll do
- You’ll lead the captain performance and marketplace team towards the preset central goals.
- You’ll drive the team to analyze the marketplace data and take the correct moves that serve the business in the best way possible.
- Your main KPIs/responsibilities will be service reliability, captains retention, engagement initiatives and budget spend
- You’ll be the mission critical leader within the ops team, working closely with the head of Egypt ops, central marketplace ops and the rest of the supply team to leverage deep analytical insights to deliver high impact results.
What you'll need
- You'll need 9~10 years of experience (Relevant 5 years in a similar role).
- Passion for Analytics: Great analytical thinker with deep data analysis to help design solutions and optimize fleet utilisation.
- Hunger to get things done: Super strong project management skills, with a focus on proactively finding practical solutions to problems and demonstrated high levels of bias for action.
- Strong Work Ethic: Careemers work incredibly hard and we love doing it. We believe in open culture and information sharing to drive visibility.
- People Skills: need to be able to build and maintain relationships with a diverse group of people (direct & indirect). Selling ideas is what will make you successful.
- Drive standardization: believe in standardizing work content, processes and policies to ensure seamless operations and drive output predictability.
Where you'll be
Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
What we'll provide you
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:
- Be part of a Remote-First organisation
- Work from any country in the world for 60 days a year
- Use Unlimited Vacation days throughout the year
- Access fitness reimbursements for health activities including: gym, health club and training classes.
- Work and learn from great minds
- Create impact in a region with untapped potential
- Explore new opportunities to learn and grow every day