Chewy is hiring Escalation for our fulfillment center in Salisbury with wages up to $15.50/hr with opportunity for increases at 3, 6, 12, 18, 24, 30, 36, 42, and 48 months!!!

Our Opportunity:

• Serve as liaison between the warehouse and Customer Service working on exception issues including walk-throughs, item checks, warehouse packaging complaints
• Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized
• Analyze issues related to the exceptions and drive process improvement to reduce defects going forward
• Partner with the Inventory Control Department to improve inventory accuracy and customer experience
• Collaborate with leaders to communicate issues where communication and feedback is needed for the team
• Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
• Responsible for achieving all operational goals
• Ability to develop and share best practices and documented processes across the shifts and network
• Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

What you'll need:

• 1-3 years prior experience in an Inventory Control role or a warehouse problem solving position
• Ability to prioritize competing priorities with tight deadlines
• Strong quantitative and analytical skills required
• Excitement for working in a start-up environment with high level of ambiguity and change
• Metrics driven mindset
• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Proven ability to quickly adapt and drive the right results using data
• Highest levels of integrity and ethics
• Must be flexible to work weekends and/or nightshifts
• Strong working knowledge of Microsoft Word, Excel and Powerpoint
• Must be able to lift 50-75 pounds with or without reasonable accommodation
• Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
• Able to handle a fast-paced, changing environment workplace
• Ability to stand/walk up to 12 hours per day

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].