Customer Service Trainer

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about 4 years old

This job is no longer active

Our Opportunity:

Chewy is looking for a Trainer to join our Customer Service Team based in Hollywood, FL. The position will serve as the leader of the onboarding experience. The trainer is the first person a new hire spends time with at Chewy, and the person setting the bar for the culture. The Trainer is responsible for setting the standard, as well as imparting knowledge on policies and procedures and ensuring a consistent and impactful new hire onboarding experience for each new team members that joins Chewy Customer Service.

What You'll Do:

  • Guides new hires in the classroom for the full two-week training period
  • Determine best course of action for each new hire at Chewy, based on the benefits to the business
  • Readying new hires to become CSRs by relaying our culture, policies, procedures and mindset
  • Relaying information in a way that’s engaging and easy to understand
  • Assessing and addressing gaps in trainee understanding or training material
  • Monitoring trainees’ success and opportunities in the training environment
  • Coaching trainees in real time in a direct, positive manner, and providing corrective action when necessary
  • Utilizes data to guide decision making strategies on new hire performance and future at the company
  • Analyze data provided by new hire classes to determine gaps and address

What You'll Need:

  • High School Degree
  • Two (2) years' of experience in new hire training programs
  • Strong experience in facilitation
  • Able to lead and develop new hire trainees through the onboarding experience
  • Have interpersonal skills to deal effectively with all business contacts
  • Professional appearance and demeanor
  • Demonstrated ability to translate business needs into action and drive successful outcomes
  • Well-versed in training, facilitation deliverables
  • Strong experience in all Microsoft office products and training technology platforms
  • Ability to be flexible to business needs and adjust/compromise plans as needed
  • Position may require travel 

Bonus:

  • Bachelors degree preferred
  • Previous experience in customer service and/or other high-volume service-oriented industry

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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