Training Supervisor

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over 4 years old

This job is no longer active

Our Opportunity:

Chewy is looking for a Training Supervisor to join our Customer Service Team based in Dallas, TX. The position will lead the training team which is responsible for hosting new hire training and development. In addition, this position has responsibility for leading the trainers at the site and making sure they are consistent in delivery as well as providing development opportunities to the team. Frequent independent judgments are essential. The person in this role is also required to perform all tasks in observance of Chewy’s brand and strategy and adhere to our Operating Principles and Customer Service standards.

What you'll do:

  • Coaching new Trainers on presentation skills.
  • Approving written Corrective Actions and helping facilitate.
  • Supporting and coaching the trainers through unknown circumstances.
  • Support when trainers have attendance discrepancies, need to step away from the room.
  • Provide direction for trainers, meetings weekly to coach and provide feedback.
  • Available to support and coach the trainers through Corrective Actions, decisions, unknown circumstances.
  • Overseeing success of trainees: offering guidance to trainers during the entire new hire experience.
  • Facilitate training- teach material from facilitator guide in an easy to understand manner-sets trainees up for success for when they hit the floor.
  • Log testing scores/attempts, attendance and coaching opportunities.
  • Host coaching conversations in real time.

 What you'll need:

  • High School Degree.
  • Two (2) years' of experience in being a supervisor/leading a team of trainers is a plus.
  • Strong experience in facilitation.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Demonstrated ability to translate business needs into action and drive successful outcomes.
  • Well-versed in training, facilitation deliverables.
  • Strong experience in all Microsoft office products and training technology platforms.
  • Ability to be flexible to business needs and adjust/compromise plans as needed.

Bonus:

  • Bachelors degree preferred.
  • Previous experience in customer service and/or other high-volume service-oriented industry.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

 

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