Patient Coordinator

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about 3 years old

This job is no longer active

JOB SUMMARY:

This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, reviewing patient charts to verify necessary information and signatures and entering new patient information into the computer, and assisting doctors. Performance of duties must always be in compliance with HIPAA and Compliance policies.

ESSENTIAL SKILLS:

    • Excellent customer service and communication skills.
    • Exhibit excellent professional appearance.
    • Exhibit maturity, reliability, composure and stability under pressure in order to handle on-the-job challenges.
    • Ability to work as a team member.
    • Management of multiple tasks simultaneously.
    • Motivation to succeed.
    • Empathetic personality giving attention to patient’s needs and concerns.
    • Working knowledge of computer programs.
    • Strong organization with attention to detail.
    • Respectful treatment of patients and co-workers.
    • Ability to read and interpret documents and ability to write routine reports and correspondence.
    • Ability to calculate basic mathematical equations related to essential job duties.
    • Ability to use problem solving and critical thinking skills to identify, interpret and access appropriate resources in patient specific scenarios.

 

 RESPONSIBILITIES:

    • Ensures that proper authorization or referral is collected from the patient.
    • Request, prepare and ensure the completeness of the patient’s electronic medical records. 
    • Marks arrival time of patients in office and make sure that patients are seen on time.
    • Move, cancel and handle no show appointments according to established process.
    • Assist Doctors as needed
    • Track patients in the reception area and communicate with them, as needed. Work with patients, families and/or staff in handling and resolving problems that occur during the course of the visit.
    • Answer phone system, handle and/or redirect calls to the appropriate department or doctor team.
    • Maintain working knowledge of all office equipment, computer, fax, copiers, phones, etc.
    • Maintain adequate equipment and supply levels for the department.
    • Keep pace with a high volume of patients while performing multiple, sometimes complex tasks.
    • Complete other duties as assigned.
    • Assist patients as needed

 

 MANAGEMENT RESPONSIBILITIES:

This position has no management responsibilities.

 QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION AND/OR EXPERIENCE:

High School Diploma or General Education Degree (GED) required

Computer skills and good oral communication required

Prefer background in Medical/Ophthalmology

 CERTIFICATIONS, LICENSE, REGISTRATIONS:

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk and sit. The employee must have the ability to stoop, kneel and crouch.  The employee frequently is required to use fingers/hands to make small movements such as typing, picking up small objects, or pinching fingers together, handle, talk and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities by this job may include close vision, distance vision and depth perception.

If you need assistance with this application, please contact (636) 227-2600.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.