Comtravo - Empowering Purposeful Business Travel
We are a tech-savvy team of travel professionals and customer service heroes with the common goal of simplifying business travel with an AI-based approach. We've been revolutionizing the business travel market for 6 years and are growing fast with now more than 250 colleagues, backed by top investors like Microsoft, Project A and Creandum.
At Comtravo, we always see challenges as opportunities and thus we see the biggest challenge for the travel industry, the spread of the COVID-19 virus and the limitations it brings, as the biggest opportunity for us. We have successfully adapted our strategy and this has resulted in the strongest growth so far in our successful company history.
So, are you ready to turn the B2B travel industry upside down?
YOUR TASKS
Overseeing the team of Operations managers (2-5) and continuously refining the operational framework across all Comtravo entitiesWorking closely with Vice President Operations & variety of stakeholdersDevelopment and further improvement of our Operations (Customer Service) performance through implementation of effective processes & standards to drive customer satisfactionPlanning and management of Operations resourcesPlanning, budgeting and controlling of the activities and projects of the own area as well as development of adequate strategies in case of deviations Ensuring all Operations targets are set and metDepartmental responsibility for 6 direct employees - Leadership, motivation and development (pipeline management) of the teamYOUR PROFILE
5+ years experience managing scalable operations as Head of Operations or in a similar role, preferable in travel industry &/or e-commerceYou hold a Bachelor’s or Master’s degree Very analytical & strategic mindsetProven ability to manage & optimize performance in fast growing cross-functional teamsSolid Knowledge of data analytics Experience with Operations standards, Workforce Management, finance & strategic planning Fluent German & English, perfect communication & presentation skillsWHAT’S WAITING FOR YOU
An exciting job in a high-tech startup A comprehensive onboarding program for all new employees30 days of vacation and the possibility to work up to 4 weeks outside of Germany Flexible working hours within a hybrid work modelAttractive benefits for flights and hotels for your personal travelsCompany discounts with external partnersA loft office in the heart of Berlin and 12 other locations in Germany, with everything you need (fruits, snacks, drinks and more)Relaxed atmosphere: there is no dress code at our companyRegular team events and company celebrationsTransparency and flat hierarchiesEvery individual is valuedAn international team from over 30 countriesYou are welcome to bring your dog to the office
Interested? Then go ahead and apply now with your CV for the position as Head of Operations (Head of Customer Service) (f/m/x)