About the Opportunity

As a Manager, Account Management at Contentful, you will be instrumental in driving customer retention by managing the renewal process with Contentful’s Enterprise customer base. You will be proactively aligning with Accounts Executives and Customer Success on account plans and engaging with customers about their upcoming contract renewal.  By streamlining the renewal process, you help to ensure positive customer experiences and increased net revenue retention (NRR). 

What to expect?

• Align with the Account Executive and create an action plan for a successful renewal. 
• Prepare and present data and trends to customers on current usage of the Contentful platform. 
• Gain insight into customer goals and strategically package the solutions and pricing that meets those goals. 
• Drive customer conversations to uncover things like procurement timelines, budgets and signatory process for contracts. 
• Uncover expansion and upsell opportunities through the renewal process. 
• Develop innovative proposals and negotiate contracts. 
• Manage contract generation through signature.

What you need to be successful?

• College / University Degree educated
• 2+ years of work experience preferred; previous SDR/BDR experience, Renewals Management or Account Management is preferred
• Excellent oral and written communication skills
• Highly adaptable 
• Well developed attention to detail and organization skills
• Can track and prioritize work based on deadlines
• Ability to build rapport with customers, colleagues and other stakeholders
• Ability to present data to customers and drive conversations to uncover things like procurement timelines, budgets and signatory process. 
• Ability to think strategically about a customer’s goals and present solutions to those goals for the next contract term 
• Willingness to travel (up to 10%)
• Ability to follow the set processes, update the relevant systems diligently, and make suggestions on improvements where required
• Ability to work with standard software such as Salesforce, etc.
• Technical understanding and keen interest for technology
• Customer-first mindset, where you and company wins by helping our customers to be successful.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital products
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
• We value Work-Life balance and You Time! A generous combination of a flexible time off policy, volunteer time off and paid holidays
• 16 weeks of paid parental leave (after 6 months of employment)
• Use your personal education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend)
• Commuter benefits and monthly bill stipend
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $120,000 - $127,500
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]

To view more career opportunities, visit https://www.contentful.com/careers/

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