Manager of Account Management

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over 2 years old

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About the opportunity

The position of Manager of Account Management is a critical role within the sales organization as you will be instrumental in developing the sales talent at Contentful. The AM team is responsible for our enterprise customer base renewals and expansions.  You will be managing a team of account managers and will own the renewal and expansion strategy for your team. 

Since your role is quota carrying, you own the territory forecast, identify and mitigate risks, tackle opportunities and constantly up-level your team through outstanding leadership and coaching. You will be hands-on with your team, involved in customer calls and offer support and guidance through complex sales and procurement processes.

What to expect?

  • Recruit, hire, train, and coach new team members
  • Be a mentor and provide hands-on coaching and professional development for AMs and wider team
  • Create processes, set best practices and build replicable patterns for go to markets initiatives
  • Serve as a stakeholder and point of escalation internally and in customer engagements
  • Conduct weekly forecasts and oversee sales development goals, metrics, and quota achievement
  • Proactive collaboration with Account Executives and Customer Success to align on territory strategies.

What you need to be successful

  • 2+ years of B2B SaaS Account Management lead or management role - 5 + years in sales or account management
  • Experience with leading the renewal sales cycle from proposal stage through contract execution
  • Experience negotiating contracts with enterprise customers
  • Experience with a "land-and-expand" sales model
  • Proven ability to manage a forecast 
  • Proven ability to create high performing teams and lead them to success
  • Consultative selling experience
  • Excellent oral and written communication and presentation skills
  • College degree (BA/BS)

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital products.
  • Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
  • We value Work-Life balance and You Time! A generous combination of paid time off, sick days and paid holidays
  • Comprehensive health care package (health, vision, dental insurance, life and disability insurance) and a retirement savings plan
  • Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
  • Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
  • Our Berlin based employees: Get fit! We offer an Urban Sports Club discount and virtual morning fitness class to help you reach your fitness goals. 
  • Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend)
  • Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

#LI-MM3

Who are we?

Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlasssian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice controlled apps and more. 

We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 650 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

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