About the opportunity

As the Manager of Professional Services East, you will build, develop and lead a high-performing team of Solution Architects and Solution Delivery Managers for the North America East region. You will work closely with regional and global leaders across Sales, Professional Services, Customer Success, and Support to align on Services strategy and team needs to support Contentful’s continued growth.

Contentful’s Professional Services team provides technical and strategic guidance to customers and partners through a combination of paid engagements and unpaid programs. The team is responsible for delivering Services engagements and ensuring Contentful customers are successfully deploying Contentful Solutions and are achieving business value quickly. Our Solution Architects and Solution Delivery Managers are principally outwards-facing. They have credibility with technologists and developers of all levels and are effective liaisons with all kinds of customer stakeholders (developers, content creators, marketing, business development).  

The ideal candidate will be customer-focused, have a successful record of accomplishment, managing high-performance teams, and experience collaborating with sales to grow services revenue. You should possess a broad level of technical understanding, as well as operational and business acumen. 

This candidate will ideally sit on the East Coast to be able to support EST for maximum coverage of the team, and will work EST hours.

What to expect?

• Hire, onboard, train, mentor, and develop a team of Solution Architects and Solution Delivery Managers
• With your team, develop technical strategy and execution around onboarding our customers and continuously driving value once they’ve launched
• Develop and evolve workshops and services to bring value to customers as quickly as possible 
• Align and work closely with Sales to discover, scope, present, and sell Services offerings
• Own key Services metrics, including bookings, revenue recognition, billable utilization, capacity planning, and CSAT surveys
• Synthesize and communicate industry insights and customer feedback to our Customer Experience, Product, Engineering, and Go-to-Market teams
• Build a team culture that is collaborative, inclusive, and respectful

What you need to be successful?

• Experience building and managing teams of solution architects, solution engineers, technical consultants, or similar roles in software businesses
• 3+ years experience leading an engineering or consulting team for a developer-focused/technical SaaS company
• Very familiar with modern SaaS tools that form the Digital Experience Stack including tools for experimentation, translation, eCommerce integrations, value prop of CMSs, and latest digital platform experience trends
• Bachelor’s or Master’s degree in Computer Science, MIS, or a comparable field, or equivalent experience
• Proven experience as a full-stack developer leading the end-to-end deployment with modern tech stack (JS frameworks, static site generators, REST APIs, GraphQL, CMSs, CDNs, etc.) and mobile development (iOS, Android) that allows you to establish credibility with brilliant architects quickly
• Excellent English communication skills, both verbal and written

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital products
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly  premiums for employees 
• We value Work-Life balance and You Time! A generous combination of a flexible time off policy, volunteer time off and paid holidays 
• 16 weeks of paid parental leave (after 6 months of employment)
• Use your personal education budget to improve your skills and grow in your career. 
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend) 
• Commuter benefits and monthly bill stipend 
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $140,000-$150,000
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]

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