About the Opportunity

The Sales Operations Manager will play a critical role supporting the Sales organization helping to improve the sales infrastructure including sales tools, systems, structure, and analytics focusing on the Contentful Sales Development team. This role requires a candidate who is highly analytical with an eye towards process improvement, and the ability to implement it. The candidate must be a strong leader, self-directed, well-organized, detail-oriented, and possess excellent written and verbal communication skills. 

What to expect?

• Assist in the development, improvement, and implementation of processes for a smooth end-to-end sales development lifecycle.
• Help to drive discipline and accuracy around sales qualification and data accuracy.
• Help to develop and implement effective cross-functional processes.
• Support sales analytics, reporting, and forecasting on a quarterly, monthly, and ad-hoc basis.
• Assist with creation of reports & dashboards within Salesforce.com
• Create and analyze key insights from forecasts, key business drivers, trends, and operating metrics. Translate data into insights and action.
• Collaborate on strategic Salesforce.com reporting processes.
• Assist with day-to-day activities supported by Sales Operations.
• Be a thought leader and go-to expert on resources and tools.
• Keep Sales Operations & Sales Department documentation up-to-date and relevant in company Wiki.
• Work directly with key sales leaders on critical strategic, organizational, and operational projects designed to increase revenue, sales productivity, and operational efficiency.
• Work with cross-functional teams including Marketing, Finance, and Customer Success.
• Assist in sales training and onboarding including processes, tools, methodologies, and best practices

What you need to be successful?

• 5+ years experience in Sales Operations Management, specifically supporting Sales Development teams; SAAS companies preferred
• Admin level proficiency in Salesforce.com
• Must have experience with lead qualification software (Outreach)
• Experience with Lead Enrichment software (Discover org, etc.)
• Deep sales process and methodology experience and expertise
• Strong analytical and process definition skills

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital products
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
• We value Work-Life balance and You Time! A generous combination of a flexible time off policy, volunteer time off and paid holidays
• 16 weeks of paid parental leave (after 6 months of employment)
• Use your personal education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend)
• Commuter benefits and monthly bill stipend
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $90,000-$100,000

[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]

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