About the opportunity

Over 500 employees from 74 nations work across locations in San Francisco, Berlin and Denver. Berlin was where it all began - Europe's pulsating heart of innovation and creativity, stands like no other for diversity, disruption and innovation. We are about to open our brand new office of >8000sqm and as our Workplaces Operations Lead, you will have responsibility for keeping our hub running plus the chance to be there from the beginning! In this highly visible role, you’ll have the opportunity to wear multiple hats, ensuring a world-class workplace experience for all of our employees and visitors alike. You will be responsible for overseeing workplace operations and facilities and maintaining workplace vendor relationships. If you are organized, detail-oriented, and a motivated self-starter, we’d love to meet you!

What to expect?

• Manage the Workplace JIRA ticketing system, meeting all SLA times
• Manage relationships with external parties (contractors, suppliers, etc.), with building management, neighbouring businesses, and vendors, ensuring deliverables meet our  quality standards.
• Maintain and ensure the office environment and procedures meet health and safety standards, and are observed by employees and visitors. Responsible for our role in Building Management & Contentful Emergency Action Plans.
• Develop and implement strategies, policies and procedures for property facilities and contract management
• Develop an efficient procurement and inventory process for office supplies, food, and beverages, while monitoring budgets and tracking spend. Constantly evaluate the cost structure of all office services.
• Develop and maintain all Operational and Maintenance Manuals ensuring all processes are observed by appropriately qualified vendor teams. Update and maintain accurate records and official documentation for the Berlin workplace team.

What you need to be successful?

• Extensive experience working in a multi-tenant, commercial facilities environment with >5,000 sq meters of office space under your remit.
• Fluency in both English and German language.
• Success negotiating and managing vendor contracts with an annual contract value of greater than €200,000.
• Demonstrated experience using enterprise Helpdesk / CRM management tools.
• Exceptionally strong ownership and “can-do” attitude with an operational mindset. Demonstrated ability to take existing processes and improve them, or develop operating procedures where none previously existed.
• Excellent organization, planning and prioritization skills with the ability to coordinate multiple schedules, visitors, and competing priorities.
• Self-starter, able to work independently. Must enjoy working autonomously while reporting up accurately.
• Embody our core values

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital products. 
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We value Work-Life balance and You Time! A generous combination of paid time off, sick days and paid holidays 
• Comprehensive health care package (health, vision, dental insurance, life and disability insurance) and a retirement savings plan
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• Our Berlin based employees: Get fit! We offer an Urban Sports Club discount and virtual morning fitness class to help you reach your fitness goals. 
• Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend)
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

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