The Opportunity:
To support the continued growth of our APAC business, Datto's Manager of Implementation is a newly created role reporting into the Manager of Success Services. You will lead, coach and inspire a team of Implementation Managers to elevate the partner experience with seamless project management, consultancy and implementation services.
About Datto:
As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners.
Does This Describe You:
You're passionate about developing teams, exceeding customer expectations and collaborating to elevate efficiencies and processes.
A Look Inside the Job:
- Lead, mentor and develop a small team of experienced Implementation Managers
- Leadership role responsible for team development, recruitment, performance management, strategic planning and enhancement activity
- Oversee the launch and execution of complex partner projects
- Educate sales and success teams on technical elements of implementations and projects
- Work cohesively as part of the APAC leadership team to streamline processes and elevate the partner experience
- Support partners with product on-boarding; consult and identify areas to address business goals
About You:
- 2+ years direct people leadership experience
- 5+ years' hands on experience in SaaS Implementation, leading multiple complex projects
- Process driven, organised and a true partner champion
- A supportive approach to people leadership - you're a coach and mentor
- Practical, pragmatic and team focussed with an exceptional ability to prioritise and plan
- An interest in emerging SaaS technologies
Bonus Points:
- Bachelor’s Degree or experience within a related field
- Knowledge of CRM, ERP, PSA software and markets
Datto, A Little More:
Datto solutions are sold through our partners to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.
Datto Benefits:
- “Datto University” on-boarding at our HQ in Connecticut
- Health Insurance
- Income Protection
- Free food, drinks, and fresh organic fruit
- Fitness reimbursement
- Free lunch every Friday
- Unlimited paid time off
- Charity match program
- Education reimbursement
- An amazing culture that celebrates individuality
Datto is an equal opportunity employer.
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.
Note: Only candidates who are Australian Citizens or hold perm residency are eligible for this role
Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.