As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Primary Responsibilities:

• Provide daily business process and white glove support to Datto’s Americas partner base and to our Americas Sales & Success teams
• Partner with cross-department support and identify, escalate, track actions, and mitigate risks as needed
• Gather and provide feedback to the Sales Operations team on process and productivity improvements based on daily tasks and interactions
• Build and maintain core stakeholder relationships within the functions and cross department teams
• Identify gaps and areas for improvements to be proposed for Change Management processes
• Manage workload to ensure appropriate distribution of support coverage and timely assistance
• Identifies and assists with development of support materials for team use, e.g. training manuals, role aids and SOPs

Skills & Knowledge:

• Experience with customer service delivery in operations or IT, comfortable in customer facing situations
• Coachable, positive, motivated attitude with strong problem solving skills
• Ability to work in fast paced environment with strong time management, organizational skills, and ability to prioritize 
• Passionate about resolving issues that comply with policies and [at the same time] meet stakeholder needs 
• Strong attention to detail, creative and critical thinking skills 
• Strong written and verbal communication skills 
• Salesforce experience a plus

• Comprehensive health-care benefits
• Flexible paid time off policy
• Generous paid parental leave
• “Datto University” virtual on-boarding program
• Access to more than 5,000 courses via LinkedIn Learning
• Education reimbursement
• Employee Assistance Program
• Headspace App
• Charity match program
• A dynamic and socially active work culture, including Employee Resource Groups
• Networking and career development opportunities
• And more!