Strategy Manager

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over 2 years old

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Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

What you'll be doing:

You'll own key strategic initiatives, managing a team of 2 people with a goal of improving customer, rider and restaurant experience, while reducing our operating cost and driving profitability.Put simply, your mission is to drive operational efficiency and unlock growth in a hyper-competitive market.

  • You'll be an internal consultant and project manager with the added responsibility of managing a team of people. Your team is to be the analytical rigor of Deliveroo Australia’s operations, identifying and overseeing key business projects to drive efficiency.
  • You'll be designing building and leading the Operations Strategy team: providing day-to-day team management, putting training/development practices in place to build an effective team. Work with individual team members to give guidance, direction, coaching and drive results
  • Shaping local market strategy: as an integral member of the Australia Operations team, you will work closely with the Australian Leadership team and wider business to drive the Operations and business strategy, leading key initiatives
  • Collaborating with the Head of Operations to meet core Operations KPIs as agreed with the Head of Operations. This includes Rider Cost Per Order, the largest cost line in the P&L, and key customer experience metrics such as delivery efficiency and accuracy
  • You'll be partnering with key Restaurant Groups: co-develop and execute improvement plans and drive efficiencies with our most important restaurant partners
  • Business insights: develop extensive knowledge of the delivery network and use data analytics to build informative tools and dashboards to support all ops functions
  • Continuously identify opportunities for improvement - Deliveroo is a rapidly growing business. You will be responsible for keeping up with the needs of this changing business and continually scope how new and impactful projects, whether that be quick analytical breakdowns or big changes to large scale processes.

What we're looking for:

  • Big picture person: you're able to ‘think big’ as well as execute ‘on-the-fly’ 
  • You love to deliver: you know when you have enough insight to make-a-call and apply the 80 / 20 rule, making rapid high-quality decisions
  • Comfortable with data: you're someone who can analyse data and conduct analysis to link variables. You must be able to understand incrementality and cause/effect
  • You're a natural collaborator: you use empathy when working with others and are able to quickly establish gravitas and credibility with a range of stakeholders
  • You have mentored or managed people: you can manage a diverse team of highly skilled operations individuals
  • You're adaptable: you'll be enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness
  • You can project manage: you know how to manage multiple projects in a structured and logical way.

Benefits 

  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Additional leave days for years of service 
  • Volunteering leave to support a charity of your choice 
  • Health & Wellbeing
    • Free access to HeadSpace
    • ClassPass corporate discount 
  • LinkedIn Learning Access
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Amazing HQ offices located in Melbourne CBD
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Enhanced Maternity & Paternity benefits
  • Quarterly celebrations with the wider team, end of year parties & regular social events

Our team is currently working from home in line with the current government advice relating to COVID19; benefits related to working from the office will be available when we return back to the office.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

Apply now to continue the conversation.