About Drift  

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the team 

At Drift, we define our “guests” as our customers, employees, and community. We feel that every interaction we have with them is an extension of our brand. We believe in doing things that don’t scale and strive to provide an experience that is unparalleled in B2B SaaS each and every day.

About the role

As an Experience Manager, you will be supporting our guests in a variety of ways - we’re constantly thinking of new ways that we can level up the experience they have in our office. You will work closely with our Chief People Officer and our Head of People Operations to make sure all of our offices (and virtual offices) are operating like a 5 star hotel.

What you’ll be doing on the Experience team at Drift:

Design Conversational Spaces in collaboration with our IT team and outside designers.  

• Coordinate repairs within physical office space if needed with our Office Managers
• Work with office manager to arrange all new employee setups
• Manage the inventory of general office supplies
• Responsible for overall office organization
• Manage all inventory, operations, and cleanliness of the employee kitchen
• Manage relationships with vendors including contract and record maintenance
• Work in conjunction with office manager to act as a “runner” to ensure the front desk is always covered
• Assist with any physical needs around special events
• Act as a liaison between Drift and the building property manager
• Manage all incoming and outgoing of packages
• Create and manage a help desk ticket processing system; respond accordingly to any/all requests coming in through system

By month 3 you'll 

• Understand the requirements to move our current global offices to Conversation spaces 
• Embrace and foster our Digital First Drift employee experience 
•  Have furniture orders and office layout set for our Conversations spaces 

By month 6 you'll 

• In partnership with our Chief of Staff, establish the cadence of Semi-Annual Kick Office gatherings 
•  Set up COVID protocol when we bring the Drift team back “together” 
• Have a global look and feel to our Drift Conversational spaces 

By 1 year you’ll 

• Manage all of our global offices as well as lead a structure for remote “connections”  
• Contribute to an engaged global Drift employee base 
• Proactively managing the general office and future real estate needs 

About you and what type of skills you’ll need: 

• Positive, self-motivated team player, with good attention to detail
• Previous experience maintaining building facilities
• Strong project management skills
• Ability to communicate clearly with a variety of stakeholders
• Ability to think creatively and stay within budget
• Willingness to engage in manual labor
• Calm under pressure and deliver results quickly

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO. 

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]