Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Crunchyroll COVID-19 Hiring Status

Crunchyroll employees are currently working from home, and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we’ll work closely with you as we understand every person has unique circumstances.

Location: Chisinau

Awarded a top Moldovan employer of the year in 2021, our growing team in Chisinau develops the product, design, engineering, and marketing that brings our community of passionate fans together.

About The Team:

The customer service team is the voice of the customer to the company and the voice of the company to the customer. We are fans supporting fans. Through email and chat, we build connections while solving problems for our subscribers. We work as a team, sharing solutions with each other to make our customers fall even deeper in love with the shows they watch.

About You:

• 1+ years of experience in administrative or customer service related experience is mandatory
• proficient in English and German
• availability to work on evening shift from 4 PM to midnight
• ability to manage large amounts of customer inquiries
• familiarity with CRM systems and practices
• ability to multi-task, prioritize, and manage time effectively
• desire to develop persuasion and perseverance qualities
• excellent ability to solve customer service issues and demonstrate a passion for delivering a positive Customer Experience
• ability to demonstrate technical skills by assisting customers with device, connectivity, video streaming, and other common issues
• ability to demonstrate strong interpersonal and communications skills, and an ability to stay calm and focused under pressure
• achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality
• ability to execute – and help others execute – our policies and procedure
• ability to understand and use of Customer Service and Company systems and understanding and control of department functions and procedures
• ability to be a great team player by assisting your peers in a way that shows us you value collaboration and teamwork

A day in the life of our Customer Service Team:

• Respond to customer support requests for Crunchyroll products and services via email and chat
• Identify common member issues
• Support and enhance the member experience
• Being part of a fun, friendly, and collaborative team
• Work closely with San Francisco and foreign language support agents

 Benefits

• Stay Healthy - Private health, dental and vision insurance, including full insurance package for kids;
• Take Time for You - Accrued PTO, sick days, social PTO, and flexible schedule;
• Refuel - Catered meals, snacks & beverages;
• Find Balance - On-site gym*, yoga & wellness classes, counselling and support through Talkspace;
• Work hard, watch hard - Free premium access to Crunchyroll;
• Level Up - Prepaid Udemy account, English and Romanian classes, professional development courses & conferences;
• Press Play - Game nights, anime nights, online team buildings & celebrations;
• That's not all - Referral bonus, Spot bonus, Employee morale budget, Utilities compensation, Crunchyroll Store discount, & other.

*Due to health and safety considerations, during the pandemic, this benefit is temporarily not available.

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact [email protected] before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Our Company Values

You’ll see these in action if we’re lucky enough to have you:

• Courage - When we overcome fear, we enable our best selves.
• Curiosity - We are curious, which is the gateway to empathy, inclusion, and understanding.
• Service - We serve our community with humility, enabling joy and belonging for others.
• Kaizen - We have a growth mindset committed to constant forward progress.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.