Who We Are
We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.
Crunchyroll COVID-19 Hiring Status
Crunchyroll employees are currently working from home, and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we’ll work closely with you as we understand every person has unique circumstances.
Location: Tokyo
Crunchyroll K.K. is home to our Tokyo-based team, who works most closely with our licensing partners and colleagues in the anime industry. We collaborate with our colleagues around the world, to bring our communities of passionate fans together.
About the Team
We are looking for a highly motivated and dedicated technical individual to join our IT team. The Information Technology team supports IT services for the employee base. As an IT Senior System Administrator, you’re responsible for super serving our business users, maintaining IT Service availability as well as some project work to improve IT Services.
About You:
The ideal candidate has a solid technical background, track record of running systems and communicating effectively with leadership and the users they support. You have a history of keeping the systems functioning while improving the layout, function, and structure of the work you support. Your work has a history of enabling strategic decisions and scalability.
Technology
- 3+ years of experience of System Administration experience
- Experience with installing, configuring, and improving Apple and Windows computers
- Experience with a hosted or SaaS infrastructure and its configuration and maintenance
- Experience with issue tracking software
- Bachelors in Technical field, or equivalent work experience
People
- Strong written and spoken proficiency in Japanese
- Conversational English skills
- Strong user-support experience demonstrating patience and communicating effectively with non-technical and technical users.
- Proficiency in communicating in person as well as over Slack or live meeting technologies.
- Experience with writing user documentation and experience giving presentations on technical topics.
Process
- Experience with Incident Management processes including triaging, prioritizing, and resolving issues in a timely manner.
- Experience with inventory management processes including procurement, preparation, distribution, tracking, and recovery.
- Sensitivity toward handling and exposure of personal data and intellectual property
- Able to work independently as well as within a team environment.
Pluses
The ideal candidate has two or three of the below, in addition to the above:
- You have worked with PCI-compliant systems
- You have technical certifications in the domain of System Administration.
- You have experience with AWS or GCP environments
- You have network infrastructure operational experience with routers, switches, firewalls, WiFi, and VPN.
- You are familiar with a scripting language (i.e. GAM, Python, etc.)
- Admin experience with Google Workspace
- Admin experience in at least two of the following services: Okta, JAMF, InTune, Atlassian Jira/Confluence, Slack, SnipeIT, or Zoom
A day in the life of our Sr. System Administrator:
- Contributing to improvement Projects and Operational duties at a ratio of 40:60
- Provide onsite IT support to Tokyo staff
- Provide remote and occasional onsite IT support to Melbourne staff
- Triaging support requests by users of existing IT services
- Configuring and maintaining computers, servers, and cloud environments
- Meeting with non-technical and technical staff to evaluate and resolve IT service issues
- Configuring and fine-tuning IT Services and processes
- Maintaining automation scripts
- Modifying user groups
- Maintaining secure permissions across all IT Services
- Interacting with users and IT team members across multiple time zones including: Japan, Australia, USA, Latin America, France, Germany, Moldova
Benefits: Tokyo Office
- Competitive salary
- Social Health Insurances, 401k, and Commuter benefits
- Meal & Gym Allowances
- Fun, passionate and skilled co-workers
- Weekly Luncheon & Quarterly Outing Trip
Questions about Crunchyroll's hiring process? Please check out our FAQ
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact [email protected] before giving away any information.
About Crunchyroll
Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.
Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.
The Crunchyroll app is available on over 15 platforms, including all gaming consoles.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Our Company Values
You’ll see these in action if we’re lucky enough to have you:
- Courage - When we overcome fear, we enable our best selves.
- Curiosity - We are curious, which is the gateway to empathy, inclusion, and understanding.
- Service - We serve our community with humility, enabling joy and belonging for others.
- Kaizen - We have a growth mindset committed to constant forward progress.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.