Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Crunchyroll COVID-19 Hiring Status

Crunchyroll employees are currently working from home, and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we’ll work closely with you as we understand every person has unique circumstances.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional experts assemble to create experiences for our passionate communities.

About the Team

Our team carries out user research for usability testing, focus groups, surveys and ethnographies to get a better understanding of what our users want. We have a great need for surveys that come from all departments such as original content, events, marketing, brand etc. We are a team that can combine user research and other data to build a more complete picture of customers. We are fast paced, analytical, detailed and fun. Learning about our customers wants and needs is very important for building great products.

About You:

• Strong organizational skill and attention to detail
• Outstanding interpersonal, collaboration, communication and note taking skills
• Ability to work independently with minimal supervision
• Natural curiosity to improve process and enjoy problem solving
• Copyediting or proofreading skills (required)
• Graphic design skills (for crafting research results decks)
• Comfortable with learning and helping resolve issues with new softwares/tools/or recording equipment

Bonus Points for:

• Previous experience or coursework in User Research
• Interest in anime, pop culture, animation, video games, tech and geekdom
• Analytical skills
• Experience with data visualization and presentations (Using Excel or Google Sheets and Data Studio)
• Experience creating online surveys
• Foreign language skills
• Experience working in Jira and Agile environments
• Project planning experience

A day in the life of our User Research Coordinator:

• Work closely with various cross-functional teams to improve existing processes and programs
• Coordinates research logistics including recruiting, incentives and materials
• Consents test participants and maintains detailed research records
• Manages research drive, including uploading documents like consent forms
• Schedules meetings, updates research team calendar and webpage
• Tracks software licenses, contracts, and vendors
• Assist with travel arrangements and logistics
• Runs agile meetings and research ticket backlog grooming sessions
• Leads payments for subjects and vendors
• Updates multiple databases, including helping the team build a searchable database of research insights
• Participates in some research meetings and takes/synthesizes notes
• Proactively suggest ways to improve research systems

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact [email protected] before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

 Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Our Company Values

You’ll see these in action if we’re lucky enough to have you:

• Courage - When we overcome fear, we enable our best selves.
• Curiosity - We are curious, which is the gateway to empathy, inclusion, and understanding.
• Service - We serve our community with humility, enabling joy and belonging for others.
• Kaizen - We have a growth mindset committed to constant forward progress.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.