Senior Director, Enterprise Applications (SAP S/4 HANA)

EyeCare Partners is seeking an innovative, passionate leader to lead a fantastic team focusing on evaluating, acquiring, implementing and enhancing SaaS applications for our share services group to enhance effectiveness and efficiency of shared services functions and improve user experience. Key stakeholders include business leads of Finance & Accounting, Supply Chain, Human Resources, Merchandising, Learning & Development, Revenue Cycle Management and Operations functions. 

The leader will be managing a blended resource team (employees, managed services vendors and on demand contractors). 

Key Accountabilities

• Lead implementation, enhancement and ongoing support of large-scale SaaS implementation programs (e.g. SAP S/4 HANA ERP, HRIS, Procure-to-pay, Learning Management System, digital workflow management systems) including overall program planning, vendor management, requirement management, development, testing, implementation and post-rollout support & maintenance by collaborating with functional leaders
• Lead the definition of vision, strategy and road maps for all shared service systems product lines
• Deploy Agile framework of project delivery, application design, engineering & architecture within the area of responsibilities
• Introduce innovative, differentiating platform "bolt-ons" and capabilities that enhance our overall competitiveness and employee productivity
• Provide direction on what emerging technologies should be incorporated into our ERP platform to successfully deliver on the overall strategy
• Provide strategic direction and oversight for the full life cycle of design, development, operation, and support of broader and associated IT systems.
• Direct the development of an ERP platform sourcing strategy and provide executive oversight for strategic vendor and partner relationship management
• Develops the maturity of the ERP CoE to improve efficiency, deliver innovations and increase service value (e.g., through Agile and DevOps)
• Create and deploy Automated Test Strategy
• Increase the functional and technical depth and capability of reporting teams through both coaching and development and recruitment of critical hires. Develop talent to ensure bench strength for key roles.
• Engage, collaborate, and communicate effectively with variety of stakeholder to innovate, modernize, and deliver the services

Primary Contacts

• Reports to CIO
• Business unit leaders
• Peers at the technology leadership team and other technology staff
• Direct reports, including contracted roles
• Managed service providers
• Procurement

The Ideal Candidate

The successful candidate will be a seasoned technology professional with passion for innovation and a track record of accomplishment of transformation championing adoption of digital, cloud and automation levers. He/she will consider it a personal mission to stay current on industry trends and leading technologies; and have a burning desire to bring about disruptive change. He/she will also have a proven ability to operate effectively in a complex, high growth and evolving environment. He or she will have a demonstrated ability to develop a vision, drive and manage the execution of that vision, and deliver top-tier results. The successful candidate will exhibit excellent leadership skills to leverage the capabilities of peers, business partners, and associates, and should possess the confidence and poise to influence the executive leadership team and various internal stakeholders. Strong business judgment, strategic orientation and communication skills are essential. Similarly, important are an attention to detail, good team dynamics, and an ability to work independently as needed.

Specific candidate competencies include, but are not limited to:

• Focus on business outcomes vs. work outputs
• Hands on technology leadership, ready to roll up sleeves when/as required to support business objectives
• Strategic orientation – ability to define roadmaps in an incremental way to support business goals
• Demonstrated ability to employ judgment and experience to make rapid and complex decisions with broad impact
• Results orientation – ability to transform complex and complicated ideas into actionable steps and track related progress among many stakeholders
• Highly developed interpersonal, presentation, and communications skills (written and oral)
• A management style that is hands-on, collaborative, energetic, results-oriented, and innovative
• Relationship building – able to quickly and autonomously build strong relationships across a broad group of stakeholders

Basic Qualifications

• Bachelor’s degree in in a STEM (Science, Technology, Engineering, Math) field; Master’s degree preferred
• 10+ years’ experience in information technology with experience leading SAP implementation/support teams
• At least 5 years of leadership experience at director level over teams over 10
• Experience managing a blended resource model that includes employees, managed services partners and on demand resources to deliver excellent customer service