Senior Director – IT Infrastructure

Position Summary:  Reporting to the CIO, the Senior Director of Infrastructure is responsible for the overall enterprise-wide effectiveness and efficiency (management, design, installation, operation, and maintenance) of our Cloud and on-premise technology infrastructure supporting Eyecare Partners. The director will oversee network, storage, servers, virtualization, unified communications, messaging services, and infrastructure operations. This position manages effective, efficient and responsive operation of the enterprise computing function ensuring availability of business applications.

This is a key senior leadership position that is ideal for a candidate who has led experienced, technical teams and complex technology initiatives for a large, multi-site company. Successful candidates will see all technology investment from an entrepreneurial lens; will have the technical expertise and business acumen necessary to implement best practices with best in class solutions to ensure robust infrastructure solutions that meets dynamic business needs and requirements.

Key Accountabilities:

• Cloud and on-premise technology infrastructure, including all aspects of Networking, Compute, Storage and cloud technologies leveraging AWS, Azure IaaS and PaaS services.
• Infrastructure specific software/applications, including system usage/performance monitoring applications
• Telephone system and Contact Center Technology, with a specific focus on vendor selection, management and operations
• Workplace Solutions such as conference room technology, end user hardware, 3rd party end user software services, as well as collaboration and communication tools
• Infrastructure Strategy and Roadmap, specifically related to the definition and development of technology infrastructure strategies as well as the transformation roadmap which are in alignment with organizational scalability and growth
• Infrastructure services SLA, including definition, management and reporting
• Infrastructure Automation, specifically in regards to championing "best practices" infrastructure as code and infrastructure automation
• Driving Transparency to ensure transparency in all aspects of the IT infrastructure ecosystem
• Strengthening Partnerships across the enterprise, including teams such Information Security, Business Applications, Digital and Data teams
• Disaster Recovery oversight to assure that said plans are in place, updated as needed due to business, and environmental or regulatory changes and are exercised as defined
• IT risks/controls and accounting/finance processes specific to on-premise and cloud based infrastructure

The Ideal Candidate:

The successful candidate will be a seasoned technology professional with passion for innovation and a track record of accomplishment of transformation. He/she will consider it a personal mission to stay current on industry trends and leading technologies; and have a burning desire to bring about disruptive change. He/she will also have a proven ability to operate effectively in a complex, high growth and evolving environment. He or she will have a demonstrated ability to develop a vision, drive and manage the execution of that vision, and deliver top-tier results.

The successful candidate will exhibit excellent leadership skills to leverage the capabilities of peers, business partners, and associates, and should possess the confidence and poise to influence the executive leadership team and various internal stakeholders. Strong business judgment, strategic orientation and communication skills are essential. Similarly, important are an attention to detail, good team dynamics, and an ability to work independently as needed.

Specific candidate competencies include, but are not limited to:

• Exceptional leadership skills, marked by poise, positive influence, and the ability to drive change
• Strategic orientation with a record track of defining roadmaps in an incremental way to support business goals
• Demonstrated ability to employ judgment and experience to make rapid and complex decisions with broad impact
• Results oriented with the ability to transform complex and complicated ideas into actionable steps and track related progress among many stakeholders
• Highly developed interpersonal, presentation, and communications skills (written and oral)
• A management style that is collaborative, energetic, results-oriented, and innovative
• Relationship building skills which can be leveraged to quickly and autonomously build strong relationships across a broad group of stakeholders

Basic Qualifications:

• 10+ years of progressive IT experience, preferably with a large multinational organization or an organization experiencing growth in size and location
• 5+ years in an IT Infrastructure leadership position, with experience managing technology teams supporting complex infrastructures with several locations and teams of 10+ technical resources
• Bachelor's degree in Computer Science, Information Systems, or equivalent background or experience; Related Master’s degree or MBA preferred
• In-depth knowledge of cloud-based platforms (AWS and/or Azure) and expertise across broad technology disciplines such as Compute, Storage and Networking verticals
• Experience designing, implementing, or operating IT systems on leading enterprise platforms
• Ability to lead and drive infrastructure change and transformation programs
• Knowledge of varying architecture methodologies, with demonstrated ability to select and apply the appropriate method to the problem at-hand.
• Understanding of cloud ecosystem and of current and emerging technologies and trends, with ability to rapidly assess and apply new and emerging technologies
• A strong understanding of Information/Application Security on premise and in the cloud
• Understanding of High Availability and Disaster Recovery principles
• Performance analysis, troubleshooting and remediation techniques

The Company: 

EyeCare Partners (ECP) is the largest vertically integrated medical vision services provider in the US. Founded in 2015 and headquartered in St. Louis, Missouri, ECP has an extensive network of full-scope medical optometry and ophthalmology practices, with over 450 locations across 16 states throughout the US. ECP employs over more than 500 optometrists and 85 ophthalmologists who, together with over a 4,400 member experienced clinic staff, offer patients end-to-end services covering medical optometry, ophthalmology and sub-specialties, and vision correction products. EyeCare Partners's model provides an integrated network of medical and support services that cover the entire lifecycle of a patient's eye care needs, which results in increased patient and physician satisfaction and retention.

The company is backed by Partners Group, one of the largest private markets investment managers in the world, since the first quarter of 2020. Visit http://www.eyecare-partners.com to learn more.

EyeCare Partners acquires successful independent primary eye care practices, located in urban and outlying rural markets.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

We strive to make our career opportunities accessible to all applicants. EyeCare Partners is an equal opportunity/affirmative action employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you need assistance with this application, please contact (636) 227-2600.

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