At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Supply Chain Operations Specialist

The opportunity:

The role of the SCOps Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to facilitate the movement of shipments while discovering and driving efficiencies that build and improve operations as part of our Global team. You will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget. As the person who manages movement in your region with laser focus, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will drive impact through surfacing new ideas to eliminate waste, improve customer experience or introducing innovative ways of managing a supply chain.

Tactical Responsibilities:

As a supply chain operator, you are an expert in executing the end-to-end movement of shipments within a regional network including Ocean or Air and LCL imports and exports.

• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers and within our new operational model.
• Seamlessly coordinate day-to-day operations with internal and external partners such as ocean, intermodal and drayage vendors, the customs team and the Network Operations team.
• Execute the movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.

Adaptive Responsibilities:

• You will help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
• You will empower Account Management by participating in feedback loops to ensure client needs are met.
• You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
• You will act as a consultant to your regional team, product & engineering and the operations excellence team on ocean supply chain operations.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation 
• Work intimately with Flexport CSM, AOT team to ensure an effective end to end export process.
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

• BA/BS degree 
• 1-2 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

Skills:

• Communicating with structure
• Managing time and commitments
• Building and using your work process
• Owning your environment, tools and materials
• Problem Solving 1: conducting research to solve problems
• Problem solving 2: Framing problems
• Pulling in help

Mindset:

• Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.
  

Growth and development:

Skills you can advance in this role:

• All of the above +
• Problem solving 3b: Solving problems through hypothesis-based root cause analysis
• Problem solving 3c: Solving problems through theory and experimentation
• Generating ideas through data
• Applying policy, process, and best practices
• Pressure testing qualitative and quantitative work
• Building and using your work process
• Optimizing processes analytically
• Building feedback loops for a product or service
• Execute complex processes without missing adaptive opportunities

What you will learn:

• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain supply chain expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.
• Investigating and troubleshooting the customer’s problem
• Execute complex processes without missing adaptive opportunities
• Applying policy, process, and best practices