Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at 20 campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting.  In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. Our clients include everyone from many of the Fortune 500 companies, to government agencies, to small- and medium-sized businesses. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Campus Operations Lead oversees the Frontlines team and the daily operations of the physical space, and is responsible for maintaining the General Assembly facilities in London up to brand standards. The Campus Operations Lead is directly responsible for the effective day-to-day operation of the space and is heavily involved in finding efficiencies, developing improvement projects and automating systems. The Campus Operations Lead ensures a world-class environment for students and staff to pursue their education and goals. The Campus Operations Lead is responsible for A/V, IT, preventative space maintenance, repairs, ordering and inventory. The Campus Operations Lead is the first point of contact for facilities related issues, campus schedules and relationships with vendors and building management.

Responsibilities:

• Actively monitoring campus for repairs and general upkeep of campus
• Keeping the facilities clean and safe
• Hiring, staffing, training, and management for all FrontLines roles
• Inventory/asset/supplies management and ordering
• Managing the facilities budget and ensuring that supplies ordering, hiring and staffing are within budget
• Compiling monthly expense reports
• Working to resolve emergency situations as needed
• First point of contact for all facilities-related maintenance, repairs, IT and A/V
• Sourcing and managing vendors (janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, etc)
• Implementing innovative programs, best practices, and processes that are conducive to the effective management of the campuses
• Ensuring consistency and compliance with health and safety regulations
• Implementing  Emergency Response training i.e First Aid, Fire Safety, etc.
• Keeping all course and event scheduling systems up to date and ensuring the right teams have access to systems
• Handling customer service issues; being able to mediate conflict and defuse challenging situations in a positive, empathetic and professional manner
• Managing our student community events
• Managing our “surprise and delight” initiatives on campus for both students and team members (e.g. employee anniversaries, team “fun”, etc.)
• Onboarding new team members

Required skills:

• At least 2 years of work experience, preferably in a customer service role
• Setting priorities for self and others
• Proficiency in hiring and building teams
• Highly organized
• Great written and verbal communication skills
• Tech and system savvy; familiar with Google Suite
• Ability to manage multiple vendors; familiarity with inventory management

Competencies:

• Customer focus
• Community building
• Conflict management
• Drive for results
• Planning
• Problem solving
• Strategic hiring and staffing