Girls Who Code is seeking a full-time Manager of Program Implementation to support our growing network of educators bringing the GWC mission to the classroom. This person will be responsible for developing and implementing the strategies and systems to support our volunteer Facilitators in the successful delivery of our free Clubs Program. This will include ensuring adoption of our custom curriculum platform, Girls Who Code HQ.
The ideal candidate has experience managing remote teams and volunteers, as well as leading the adoption of new technical systems. They bring experience working with and coaching customer support staff and a passion for reaching educators at scale. The Manager will report to the Director of Program Implementation and manage a team of part-time support staff.
RESPONSIBILITIES
Develop plans for supporting volunteer Facilitators in curriculum execution and system adoptionOversee part-time remote team of Regional Retention Specialists in efforts to drive engagement from the volunteer Facilitators for ClubsCreate proactive and just-in-time communication campaigns to be executed by Regional Retention SpecialistsDefine structures and protocols to respond to inbound communications via email, SMS, and other support systemsCreate tools to effectively collect feedback from Facilitators and evaluate the efficacy of support systems and resourcesContribute to renewal planningWork closely with Recruitment, Operations, and Curriculum Teams to ensure support systems aligns with educational philosophy and organizational bandwidthQUALIFICATIONS
Customer service experience requiredMinimum 2+ years experience managing a distributed/remote teamAble to develop and implement a communication strategy with an emphasis on creating a high-quality, scalable campaignsAbility to create and execute materials that instill volunteer confidence and competenceSuccessful track record in setting, communicating and maintaining timelines and priorities on cross-functional projectsExcellent people skills with an ability to balance priorities and work with a variety of internal and external partnersAptitude for strategic development with an emphasis on creating a high-quality yet scalable instructor experienceStrong leadership abilities and willingness to pitch-in, problem solve, and identify areas of improvement across the organizationFlexibility and comfort working in a dynamic environment with changing requirementsBachelor’s Degree preferredCommitment to Girls Who Code’s mission and the values of diversity, equity, and inclusionGirls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.
Girls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels. GWC is not able to sponsor employment visas.
