About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivers their products in less than 60 mins. As an Account Management Team Lead, you will play a key role in the Glovo Partner Operations team.
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You Will:
- Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence ensuring everybody wins
- Drive, structure, analyze and channel daily work and information - setting goals, delegating, and supervising the team’s performance
- Provide leadership and guidance to the team in order to guarantee the achievement of the accounts’ KPIs (leading team of Account Managers of 3-5 FTEs)
- Hire top talent, help them perform, grow and develop as professionals
- Lead contract renegotiation to establish a strong working partnership grounded on sustainable economics for both parties
- Get feedback from our partners and translate it into product, marketing and operations improvement
You have:
- 3+ years of experience in Account Management and/or Business Consultancy, preferably in FMCG, food-hospitality or fast-paced environments (startups, investment banking, top internet firms)
- Proven track record of managing and building teams of 3+ people successfully with good vibes whilst constantly raising the bar
- Data-driven mentality: takes decision based on data and makes business judgment when necessary
- You have a natural bias for action, always pushing for things to happen, objective and deadline oriented
- You find smart and elegant solutions to complex problems
- Customer obsession
- Good negotiation skills
- Fluent English
Experience our Glovo Life benefits:
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Enticing equity plan
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Discounted gym memberships
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
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External learning budget
What you’ll find when working at Glovo:
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Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance