Associate Project Manager - Quality and Training (They/She/He)

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

Aim to improve the performance of thousands of Partners who use Glovo, globally. The individual will collaborate with teams operating in Glovo markets to collect insights and provide inputs for projects focused on partner performance and retraining. 

Be a part of a team where you will:

  • Evaluation and insights collection based on sales calls
  • Develop and deliver training materials for local teams on new or existing processes. Work in close collaboration with internal teams to scale material to all languages supported
  • Work with stakeholders in across various teams such as operations, account management, and communications, to understand nuances and provide feedback on execution of projects from a quality perspective
  • Develop a quality and training framework to drive each program to a standard level of quality.  Build this framework to be scalable all operations markets in Glovo
  • Manage analyses and periodic reporting to measure impact and identify opportunities to improve ROI. 
  • Willing to learn and iterate quickly to find winning solutions
  • Be proactive and comfortable to adopt a hands on approach and execute when essential
  • Use a data driven approach to decision making
  • Proactive and positive to identify opportunities and work on them with minimal management oversight

You have:

  • 4-5 years of experience with quality and training projects
  • Worked in a fast-paced environment and enjoy providing insights that will help evolve existing project and define new ones
  • Experience as a quality and training project manager for large scale teams with multiple languages and complex execution
  • Experience with processes, systematic organisation, preferably working in a support organisation is a plus
  • Demonstrated data analysis experience and high proficiency with Excel is a must, good knowledge of SQL is a plus
  • A high level of proficiency in English and at least two other european languages is a must (Italian, Spanish, polish, romanian, etc)
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Nice-to-haves:

  • Two additional European languages (Italian, Spanish, Polish, Romanian, etc.

Experience our Glovo Life benefits:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

What you’ll find when working at Glovo:

  • Gas: We work with energy, innovation and passion for what we do. We are committed.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
  • Stay Humble: We embrace mistakes and feedback to learn from them. 
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/