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About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world. The Live Operations teams at Glovo is the main point of contact for all the actors of our marketplace: Customers, Couriers & Partners (Stores). This team is the one making the magic happen when any of these actors get in touch with Glovo. Making sure we can provide the best answers to their needs.
As the Business Product Manager, you will be responsible for (i) defining what are the mains product needs (features, automation..) to improve Glovo’s Live Operations ; (ii) Overviewing the implementation of all new product releases, making sure they meet the team’s expectations and that our agents are prepared for the Go Live. By leading an amazing team of Associate BPMs you’ll collaborate with product, engineering, design, and all the operations stakeholders to deliver products that scale over millions of orders across Europe, Latin America, Africa and Asia.
Examples include - request to improve agent experience around the world, automating some contact reasons such as when the customer is absent, rolling out new features that need new ways of working of customer support, re-thinking the format in which partners (stores) can contact support.
Your work will directly impact our support agents and operations teams around the world. Your main goal is to improve customer support through technology.
Be a part of a team where you will:
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Be the Customer Service point of contact for Product department
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Be the Customer “advocate” in all Product developments
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Define and communicate product requirements and specifications by thinking creatively about which are the problems that we need product involvement to be solved.
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Gather and define business requirements and build product requests. Analyze the impact of different product requests to help their prioritization with the product teams.
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Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders
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Follow-up product developments to ensure they meet business requirements
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Review and align Product Initiation Documents, which are the documents defining what will be built and how.
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Coordinate the deployment of new product functionalities with departments across Glovo
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Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You have:
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Preferably a degree in Administration, Economics, Information Technology, Engineering or equivalent (Master's Degree would be advantageous) -> this is not a marketing position.
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+4 years of experience in defining business requirements for technology projects; project management and delivering projects
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Analytical mindset and great data analysis skills. You understand how to ask the right questions and deduce insights from both quantitative and qualitative data. A/B experimentation and data-driven decision making are natural to you.
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Great autonomy, in order to take a problem and be able to define them and prioritize them.
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Team Player - you can motivate your teammates to raise the main problems. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track. You have the passion and you are ready to learn and take on ambitious features.
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Superb communication—you have excellent written and verbal communication skills. You make complex ideas understandable, and craft specs that are easy for multiple audiences to consume (presentations are your thing).
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Ease in learn fast and adapt yourself to different business situations. Problem solver and results-driven, with a can-do attitude. You have the ability to work independently and have outstanding stakeholder management skills.
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Advanced level in English (written and spoken) preferably native, Spanish is a bonus
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An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Nice-to-haves:
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Experience in startups or technological platforms
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Understanding of Customer Support on food delivery companies
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Background in technological consultancy firms as functional/business analyst
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Familiarity with AB Testing frameworks
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Experience in international environments
Experience our Glovo Life benefits:
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Enticing equity plan (if applicable)
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Discounted gym memberships
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
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External learning budget
What you’ll find when working at Glovo:
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Gas: Driven to deliver quality results quickly
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Good Vibes: Bring positivity and communicate openly
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Stay Humble: Self-aware and open to learning
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Care: Uplift people and the planet
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Glownership: Act as proud owners
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High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!