Concepts Account Manager (They/She/He) - Croatia

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ABOUT GLOVO:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

YOUR WORK-LIFE OPPORTUNITY:

In the context of the continuously growing sector of food delivery, the Food Innovation team inside Glovo has the mission to innovate around new food concepts and maximise value for our partners and customers.

We are looking for a Franchise Account Manager to help us grow the number of virtual franchises within Croatia. 

You will be the point of contact of our franchisees to help them grow their business.

BE A PART OF A TEAM WHERE YOU WILL:
  • Help us onboard new franchisees making sure everything is ready for launch day
  • Ensure franchisees have visibility on the evolution of their main KPI's and how that impacts their growth and profitability, so they are aligned on working towards improving them and exceeding our high standards
  • Verify that franchisees are aware of marketing campaigns so they can plan their shifts and purchases accordingly
  • Be ready to solve any kind of franchisee's problem that may arise
  • Build trust relationships with our franchisees to ensure we get continuous feedback from them to keep improving the model
YOU HAVE:
  • 1-2 years of experience in account management and/or Business Consultancy preferably in FMCG, digital platforms or on-demand delivery industry
  • Hands-on and autonomous 
  • Proactive, organized and detail oriented
  • Problem solving, perfect written and spoken communication
  • High problem solving capacity
  • Ability to multitask and manage several projects simultaneously
  • Proficiency in English is a must
NICE-TO-HAVES
  • Project management skills are a plus
  • Experience on using Salesforce and SQL
EXPERIENCE OUR GLOVO LIFE BENEFITS:
  • Enticing equity plan (if applicable)
  • Flexible working environment
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level
  • High Bar: Focus on Top Performance.
If you believe you match these values, we look forward to meeting you!
 
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.