About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
Be a part of a team where you will:
- Be responsible of a team owning all GX earnings and support KPIs: Earning per hour, earnings per week, SLA, Satisfaction Score, and others
- Be owner of the main satisfaction surveys (NPS) sent to couriers.
- Work closely with local country/ regional teams as well as central teams providing guidance and support to understand the key couriers pain points and coordinate implementation of solutions that help reduce friction with couriers when it comes to earnings and support
- Lead initiatives that improve couriers’ experience while bringing efficiencies to our operations
- Perform regular data analysis in order to define the right processes and ensure KPIs remain healthy
- Collaborate with product teams on rolling out new features and solutions that impact couriers earnings and experience with support
- Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best courier experience
You have:
- Bachelor’s degree in Business - Project Management / Engineering or related field
- 3-5 years of experience in an analytical position (operations, Big-4, consulting, project management, etc.)
- Experience working with stakeholders across different teams/geographies
- Hands-on attitude and excellent project management skills, resolutive
- Excellent analytical skills
- Excellent communication skills
- Ability to navigate and adapt to a dynamic startup environment
- International studies or experience is a strong plus
- SQL is a plus
- Proficient in English. Spanish and other European languages are a plus.
Experience our Glovo Life benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package (if applicable ;))
- Comprehensive Private Health Insurance
- Cobee discounts on kindergarten, transportation, and food
- Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
- Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
- Discounted Gym memberships
- Flexible working environment
What you’ll find when working at Glovo:
-
Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance