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ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
As part of the Regional Courier Operations team you will be responsible for helping build the bridge between the Courier Operations strategy and the Local teams. We are looking for someone to connect, understand and push forward solutions to improve the pain points we face in each market of the region in order to win the market. You will be accountable for the results on each of our main kpis, and will work together alongside Global and Local stakeholders to design and execute the action plan required in order to bring our Operations to the next level, either from our office in Kiev or travelling for limited periods of time to be closer to our Teams & Operations. We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box and passion for the work you will develop.
BE A PART OF A TEAM WHERE YOU WILL:
- Travel across all the countries in the region CIS (Ukraine, Kazakhstan and Kyrgyzstan), Georgia and Armenia (and more to come)
- Understand each country's challenges in order to adapt the strategy and maximize the results
- Be responsible for a part of our operations, having plenty of visibility with the majority of our company
- Ensure our supply is balanced, operating each lever available in a controlled and data-driven way
- Be responsible for courier acquisition, courier funnel optimisation, onboarding excellence, newbies quality and retention boosting
- Propose, track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
- Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
- Report directly to the Courier Operations Manager, and General Managers; and align with them the action plan for each of their markets
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
- Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking
- Understand local and regional needs, and put yourself in the skin of the Glover - understand who they are
YOU HAVE:
- Bachelor in Engineering, Project Management or any technological domain
- Passionate about analytics: you enjoy deep diving into problems to find the root cause
- Problem-solving skills: no problem is too small or too big
- Excel proficiency
- Knowledge in SQL
- Knowledge of visualisation tools like Tableau, Looker & Qlikview
- Exceptional verbal and written communication skills (English is a must and Russian is highly valued)
- Proactive, organised, and obsessed with details
EXPERIENCE OUR GLOVO LIFE BENEFITS:
- Enticing equity plan
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
- Gas: We work with energy, innovation and passion for what we do. We are committed.
- Care: We act in the best interest of a sustainable future.
- Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
- Stay Humble: We embrace mistakes and feedback to learn from them.
- Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee.
For additional information on Glovo, please visit https://about.glovoapp.com/