CX Business Analyst - Supply Operations

See more jobs from Glovo App

over 3 years old

This job is no longer active

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. 
 
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

Glovo is looking for a world-class Business Analyst for Glovo’s CX - Supply Operations team. Are you able to translate data into actionable insights? Are you looking for a challenging experience in the fastest growing startups of Barcelona - helping build a product that will disrupt the on-demand market? If your answer is YES we are looking forward to meeting you.

You will:

  • Understand business needs and produce insightful analyses for the Operations Project Management team to make the right decision
  • Act as an internal consultant to translate business questions into insights
  • Identify growth opportunities to increase our users base, step change retention rates and maximize our profitability
  • Work in top priority Customer experience projects related with Operations
  • Liaise with the product team - you will play a central, pivotal role in building reliable sources for data and insights
  • Propose strategic changes to the way we track, maintain and use data

You have:

  • 2-3 years of work experience in business analysis and project management.
  • SQL proficiency.
  • Demonstrated project management skills.
  • Experience on market/consumer behavior research and surveys as a plus. 
  • Problem-solving attitude and ability to prioritize effectively with solid backing of data.
  • Great communication skills and ability to influence different stakeholders.
  • Fluency in English, Spanish is a plus but not mandatory.

Nice-to-haves:

  • Experience with Python and/or R 

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
 
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia.
For additional information on Glovo, please visit https://about.glovoapp.com/