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About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.
Your work-life opportunity:
In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients. To reach this WOW effect you will be managing and coordinating our different darkstores within your city. Your goal will be to quickly adapt the operation of each darkstore, co-managing the assortment and pricing and to be a hero leader to your team.
Be a part of a team where you will:
- Manage, control, and direction of Groceries Dark Stores and continuously improve i) functionality ii) level of service in order to achieve our Customer Experience goals.
- Manage staffing plans, schedules, quality initiatives, process change initiatives, and other Change/ Six Sigma initiatives necessary to enable the Operations plans.
- Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
- Set the requirements and expectations for Dark Store Managers, Supervisors and Pickers.
- Measure performance through metrics, providing feedback and holding Dark Store Managers and supervisors accountable for their performance and the performance of their teams.
- Be proactive and ensure that best practices are shared across all Dark Stores and shifts.
- Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.
- Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
- Achieve stock accuracy targets.
- Continuously measure and evaluate the departmental goals and all work processes, available daily labor and daily production goals.
- Improve quality and eliminate errors, reducing business costs.
- Manage and report the main KPIs on a weekly basis.
- Perform administrative duties, and additional functions, as needed and determined by management
You have:
- You’ll have an impressive track record in a high-volume, fast-paced distribution or logistics environment like ours.
- Team management experience.
- 3 years experience in retail operations, managing multidisciplinary teams.
- Fluency in Italian and English. Spanish is a big plus.
Nice-to-haves:
- Working knowledge of Six Sigma tools and lean techniques.
Experience our Glovo Life benefits:
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Enticing Phantom Shares plan
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Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
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Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
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Flexible working environment
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia.
For additional information on Glovo, please visit https://about.glovoapp.com/