Data Support Analyst

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over 3 years old

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.
 
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world. 
 
As a Data Support Analyst, you'll help users across the whole of our Glovo data community track down data quality issues and help get them fixed.  
 
You'll triage the issues that come in, to identify their priority.  And you'll do some creative data detective work to find out what is really going on - which will mean you'll need to have your finger on the pulse of our rapidly changing business.  
 
Once you've worked out the root cause, you'll pass it to the right people to get it resolved, which means you'll develop a network of contacts from Data Engineering teams to key analysts around the company.  
 
And, of course, you'll keep our users informed every step of the way.

Be a part of a team where you will:

  • Analyse data with Looker
  • Write SQL queries in our Redshift data warehouse
  • Query data in our S3 data lake
  • Use a spreadsheet to compare data queried across different tools
  • Check ETL logs
  • Speed reading documentation; whether for data definitions, recent changes to business processes or software infrastructure
  • Contact users to clarify issues on the tickets they raised
  • Chase teams to resolve high priority tickets in their queue
  • Spot patterns in the problems you're seeing to suggest how we can prevent them happening in the first place

You have:

  • At least 2 years of work experience tracking down data quality issues and help get them fixed
  • Excellent SQL skills  (Amazon Redshift experience is highly desirable)
  • Knowledge of visualisation tools like Tableau and Qlikview (Looker experience is highly desirable)
  • Troubleshooting skills
  • Experience with Jira/Atlassian suite is highly desirable
  • Python skills are desirable
  • A bachelor's degree in a quantitative field
  • Strong verbal and written communication skills in English and Spanish
  • Ability to build relationships with stakeholders
  • Ability to multitask and prioritize work
  • Excellent organization skills (Detail-oriented, Routinely meets deadlines)
  • Self-motivated and enthusiastic
  • Ability to work under pressure and adapt to a fast changing environment

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
 
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
 

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/